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This chapter explains how to perform tasks directly or indirectly related to configuring
the connector, and also discusses the post-configuration task of navigating between the
Enterprise Manager and HP Service Manager consoles. The following topics are
discussed:
Working with Ticket Templates
■
Configuring the Connector
■
Configuring the HP Service Manager Web Console
■
Testing the Connector
■
Navigating Between Enterprise Manager and HP Service Manager
■
3.1 Working with Ticket Templates
The following sections provide information about registering, removing, replacing,
and adding ticket templates. Use the Configure Management Connector Ticket
Templates page
sections.
3.1.1 Registering Ticket Templates
You need to register ticket templates before they are recognized in Enterprise Manager.
For Auto Ticketing, a notification method is created for each registered ticket template,
and a ticket is created and updated based on the ticket template associated with the
selected notification method. For manual ticketing, registered ticket templates are
available for selection.
The files in the base directory are configured specifically for Service Manager and
must not be modified. Only a person trained to modify XSL files for the connector
framework should modify the templates. For more information about modifying ticket
templates, see
The templates are the out-of-box ticket templates shipped with the connector. By
default, all out-of-box ticket templates are registered. The templates assume defaults
that may not be applicable to your instance of Service Manager, although they are
designed to work with a default installation of HP Service Manager.
Registering a Template
From the Oracle Management Server (OMS) host command window, run the following
emctl command from the $ORACLE_HOME/bin directory for each applicable ticket
template:
Configuring the Connector
(Figure
3–1) to perform any of the tasks mentioned in the following
Section 4.3, "Customizing Ticket Templates"
3
.
Configuring the Connector 3-1
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