Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual page 30

Reading and Mapping Ticket Templates
Table 4–3
Conditional
Branch
IF TicketID is
not Blank
If
SeverityCode =
"15" or
Severity
="Unreachable
Clear"
or"Agent
Unreachable
Clear"
or"Blackout
End" or
"Metric Error
End"
Otherwise
4-4 Connector Installation and Configuration Guide
Ticket Updates (Service_Manager_Default_Incident_AutoClose.xsl Mappings)
Enterprise Manager
Ticket Attributes Alert Attributes
IncidentID TicketID
CONDITIONAL <EM_alert_message>
IMTicketStatus Static value
Status Static value
JournalUpdates Ticket reopened
because the associated
alert re-triggered at
<EM_severity> severity
within the grace period.
Message: <EM_alert_
message>.
CONDITIONAL If the Enterprise
Manager Alert status
meets the condition, an
update occurs on the
Incident that closes the
Incident.
Status Static value
JournalUpdates Static
ResolutionFixType Corresponds to the
out-of-the-box Service
Manager setting of
'permanent' for a
resolution fix type.
ClosureCode Corresponds to the
out-of-the-box Service
Manager setting of
'User Closure' for a
Closure Code
Resolution Static
Value
The connector adds this into
the alert context before
handling the ticketing action.
Required by the Service
Manager Web service to
identify the incident that must
be updated.
Values from the Alert Context.
Open
Reopen
Values from the Alert Context.
Incident closed by Oracle
Enterprise Manager
Note: This value cannot be
verified, because journal
updates cannot be displayed
after the incident has been
closed.
Permanent
User Closure
The alert was resolved in
Oracle Enterprise Manager