Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual page 29

Table 4–2 (Cont.) Ticket Creation (Service_Manager_Default_Incident_AutoClose.xsl
Service
Manager
Conditiona Ticket
l Branch Attributes
IncidentDescri
ption
BriefDescri
ption (Title)
JournalUpd
ates
AlertStatus
The mapping in Table 4–3
the event status.
Enterprise Manager Alert Attributes
EMUser — Notification rule owner
when the ticket is created through
auto-ticketing, and is the Enterprise
Manager log-in user when the ticket is
created through manual-ticketing.
Target Type: <TargetType>
Target Name:<TargetName>
MetricColumn — Name of the metric;
for example, CPU Utilization(%).
MetricName — Category of the metric.
For the CPU Utilization(%) metric, this
would be 'Load.
KeyColumn** — For metrics that
monitor a set of objects, KeyColumn
indicates the type of object monitored.
For example, for the Tablespace Space
Used (%) metric that monitors
tablespace objects, the KeyColumn is
'Tablespace Name'.
KeyValues** — For metrics that monitor
a set of objects, the KeyValues indicate
the specific object that triggered the
severity. For example, for the Tablespace
Space Used (%) metric that monitors
tablespace objects, the KeyValues is
'USERS' if the USERS tablespace
triggered a warning or critical severity.
SeverityCollectionTimeTargetHost
URL — URL of the metric details page
in the context of the alert. This points to
the Service Manager Incident in the
Service Manager Web Console.
<Message>
Note: The Brief Description field is
displayed as the Incident title in Service
Manager
Incident created by Oracle Enterprise
Manager Connector for the HP Service
Manager based on an alert with
<severity> severity. Message:
<message>.
Service Manager sets to Open by default
on Create Operation
is specific to an update of an Incident caused by a change of
Reading and Mapping Ticket Templates
Value
Values from the Alert
Context
Values from the Alert
Context
Values from the Alert
Context
"Open"
Using Out-of-Box Templates 4-3