Replacing Templates; Adding New Templates; Avoiding Notification Failures; Configuring The Connector - Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual

Configuring the Connector

3.1.4 Replacing Templates

To replace an existing ticket template, do the following in the sequence indicated:
Delete the ticket template.
1.
Register the new template using emctl.
2.

3.1.5 Adding New Templates

To add templates, you should define new templates and register them using emctl.

3.1.6 Avoiding Notification Failures

Notification is blocked for processing if the notification device is down because of
problems. For instance, notification is blocked if the Service Manager server is down,
the Service Manager configuration on Enterprise Manager is incorrect, or the ticket is
removed in Service Manager.
The ticketing connector attempts to contact the service desk several times in a
predefined interval. After that, it skips the current ticketing notification.
3.2 Configuring the Connector
To configure the connector:
As Super Administrator, from Enterprise Manager Grid Control, click Setup.
1.
The Overview of Setup page appears.
Click Management Connectors in the left pane.
2.
The Management Connectors page appears. The row for the ticketing connector
should appear in this page as shown in
Click the Configure icon for the connector that you just registered.
3.
The General tab of the Configure Management Connector page appears
(Figure
3-4 Connector Installation and Configuration Guide
Section 4.3, "Customizing Ticket Templates"
See Also:
3–2).
Figure 2–1.