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Installing and Registering the Connector
The HP Service Manager Connector is not installed as part of the Enterprise Manager
base installation, so you need to manually install it as described in this chapter. The
following topics are discussed:
Installing the Connector
■
Uninstalling the Connector
■
Registering the Connector
■
Deploying the Connector and Registering the Templates in Enterprise Manager
■
10g Release 5
2.1 Installing the Connector
To install the connector, you first remove the Remedy Connector, then add the new HP
Service Manager Connector as explained in the following sections.
2.1.1 Removing the Remedy Connector
Enterprise Manager limits the number of ticketing connectors to one. This constraint
applies only to the connectors of the type 'ticket'. Consequently, you need to remove
the Remedy connector, which is part of the base Oracle Management Server (OMS)
installation, before proceeding with the installation.
To remove the Remedy connector, follow these steps:
Log in to the Oracle Enterprise Manager console. Specify user credentials with
1.
Super Administrator privileges. Specify the password and click Login.
In the Grid Home page, click Setup.
2.
In the Setup Options page, select Management Connectors.
3.
The installed Management Connectors are displayed.
Select the Remedy connector and click Delete. Confirm that you want to delete the
4.
connector.
If want to upgrade from the HP ServiceCenter to HP Service
Note:
Manager and you have deployed the HP ServiceCenter Connector
before, you need to delete HP ServiceCenter Connector from the
Management Connectors page and then deploy the HP Service
Manager Connector.
Installing and Registering the Connector 2-1
2
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