Testing The Connector; Navigating Between Enterprise Manager And Hp Service Manager; Navigating From Enterprise Manager To Hp Service Manager - Oracle Enterprise Manager 1.0.4.0.0 Installation And Configuration Manual

Make sure the serverHost parameter value is changed from local host to the
1.
fully-qualified name of the web tier server.
See the Generated Web Tiers URLs section of the help for the Service Manager client.
2.
Make sure the querySecurity parameter is set to false as follows:
3.
<init-param>
<param-name>querySecurity</param-name>
<param-value>false</param-value>

3.4 Testing the Connector

To test the connector, do the following:
In the Management Connectors page
1.
connector and click Configure.
Enter a valid ticket (Incident in Service Manager) into the Ticket field and click
2.
OK.
This executes the web service operation getTicket call to validate the incident. If
Enterprise Manager cannot properly retrieve the incident, it returns an error and
returns to the Management Connectors page.

3.5 Navigating Between Enterprise Manager and HP Service Manager

After you have configured the connector, you will want to access alerts from the
Enterprise Manager and HP Service Manager consoles. The following sections explain
how to switch from one console to the other.

3.5.1 Navigating from Enterprise Manager to HP Service Manager

In the Enterprise Manager console, click the alert message to go to the metric
1.
details page for the alert.
In the Alert History table, locate the ticket ID link in the Last Comment column
2.
shown in
Note: Based upon how the Enterprise Manager Connector
Framework works, the hash information normally required in the
URL when querySecurity is set to true cannot be present. This
requires that the URL security be turned off.
Your security team needs to evaluate if the risks outweigh the need for
the URL to be embedded into the Enterprise Manager alert. Service
Manager still requires user authentication when hashing is turned off
to access the web console enforcing authorization to the operation
requested.
Figure 3–3.
Navigating Between Enterprise Manager and HP Service Manager
(Figure 2–1), select the HP Service Manager
Configuring the Connector 3-7