Table of Contents
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Index
Symbols
.profile
23
/usr/ccanywhere
22
A
add a host manager
26
add a resource
28
Adding Shared and Dedicated Server
Resources
26
Administration console home page
Application Storage URL
applicationPath
38
Audio codes
31
Auto Answer Call
29
B
BEA's MS SQL Server Driver (Type 4)
busConnection
38
busConnectionBackup
C
Call Center
29
CCA Architecture
5
CCA_INSTALL_PATH
23
Chinese
11
Cisco
31
Com Switch Manager
27
Configuring CCA Resources
Connection Creation Retry Frequency
Connection Factory Class
Connection Pool
36
Connection Successful
Contact Center Anywhere
Context Root
39
Country Code
29
Creating Database Connection
CTI Bridge
27
CTI Server
33
Custom Configuration
D
Data Source Name
20
databaseDatasource
38
databasePassword
38
databaseUser
38
Contact Center Anywhere Installation Guide Version 8.1
36
40
44
38
25
44
36
44
5
19
41
Dedicated resources
8
Default DNIS
31
Default Resources dialog
Deploying Integration application
Deploying the CCA Application
Deploying the TAW Application
Dial Out
29
Dial Plan Group
30
DMZ zone
7
E
Environment Variables
Express
41
Ext length
29
F
Frame Per Second
30
G
Gateway IP Address
31
Gateway Type
31
H
Host Manager
26
HTTP/J2EE server
7
I
Initial Capacity
44
Installing CCA Application Files
Installing WebLogic as a Windows
Service
42
InstallService.cmd
42
Int Prefix
29
Interface
31
Internet Zone
6
isReportServer
38
J
Japanese
11
JBDC URL
37
JDBC Data Source
37
L
Latin
11
LD_LIBRARY_PATH
23
27
39
39
38
22
22
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