Chapter 4: Installing Cca Server Components; Creating Database Connection To The Application Server - Oracle Contact Center Anywhere 8.1 Installation Manual

4
Installing CCA Server
Components
This chapter describes how to install server components for Contact Center Anywhere. It includes
the following topics:

Creating Database Connection to the Application Server

■
Creating an ODBC Data Source for Oracle 9i Database
■
Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4
■
Creating an ODBC Data Source for Ms SQL Server DB
■
Installing CCA Application Files
■
Installing the TCPIPBus
■
Configuring CCA Resources
■
Using the Network Manager to Manage CCA Resources
■
Adding Shared and Dedicated Server Resources
■
Configuring Resources Using Network Manager
■
Starting and stopping TCPIPBus
■
Starting and Stopping CCA Resources
■
Creating Database Connection to the
Application Server
The CCA application server can be classified into separate functional areas or Resources. Each CCA
resource is responsible for delivering specific functionality. For example, the Call Center resource
manages all of the phone call functionality. To make CCA resources running, create a database
connection for them. The
connect to the database and load CCA configuration data. This section describes how to create
database connection using MS SQL Server 2000 and Oracle 9i on MS Windows 2003 and Solaris 9/
Red Hat Enterprise Linux AS4. It covers the following cases:
■ Creating an ODBC Data Source for Oracle 9i Database
■ Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4
■ Creating an ODBC Data Source for Ms SQL Server DB
Contact Center Anywhere Installation Guide Version 8.1
Network Manager and all resources uses this database connection to
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