Table of Contents
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Installing CCA Server Components
Server
Creating an ODBC Data Source for Oracle 9i Database
To create an ODBC data source for Oracle 9i Database Server
1
From the Windows Start menu, navigate to Programs > Administrative Tools > Data Sources
(ODBC).
2
From the ODBC System Administrator System DSN tab, click Add.
3
Select Oracle in OraHome92 from the list and click Finish.
NOTE: If this option is not present, Oracle 9i Client Tools must be installed.
4
Provide the following information in the wizard dialog boxes, and click Next where appropriate.
Table 4.
ODBC data source settings for Oracle 9i Database
Field
Data Source Name
Description
TNS Service Name
UserID
5
Click Test Connection to verify that connection is correct.
6
Click OK to finish.
Creating a TNS Name for Oracle 9i Database on Solaris
9/Red Hat AS4
NOTE: Install Oracle 9i client tool on servers running CCA resources.
To create a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4
1
Edit the tnsnames.ora file on the server running CCA resources to point to the Oracle 9i database
server. Typically, this file resides at ORACLE_HOME/network/admin. For example, if your
database server is support-db, SID = oracle, this record should be added in tnsnames.ora file:
CC81 =
20
Contact Center Anywhere Installation Guide Version 8.1
Creating Database Connection to the Application
■
Description
The name you want to use to refer
to the data source.
Text description of the data source.
The TNS name that contains
connection to database server.
Name of Oracle 9i database user.
Refer parameter &13 in database
creation script file described in
Creating a New Oracle 9i Database
Comments
The name should be similar to your
DB name, and it cannot include
spaces.
For example: Contact Center
Anywhere V8.1 Data Source Name
For example: support-db
For example: cc81
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