Oracle Contact Center Anywhere 8.1 Installation Manual page 33

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From the VoIP Detail dialog box, complete the fields.
Table 8. VoIP Interface Configuration
Field
Name
Interface
Number of
Channels
Gateway IP
Address
Gateway Type
Default DNIS
Sip Port
Enable Takeback
Outbound
Predictive
PBX
Configuring the Redirect Server Resource
The Redirect Server is used to route calls to multiple call centers for load balancing. You can specify
that all inbound calls are to be directed to a specific set of call centers.
To configure Redirect Server
1
From Network Manager, choose Redirect Server as the resource to modify.
2
From the Resources menu, choose Modify Resource.
3
From the Resource Information dialog box, click Advanced.
Contact Center Anywhere Installation Guide Version 8.1
Installing CCA Server Components
Comments
Specify what you are installing. For example, gateway or agent channels.
Options are SipGateway, Sip, H323Gateway, and H323. Specify what you
are installing, and what your gateway is passing to you.
Set this value to the number of channels the call center plans to use. The
number cannot exceed 120 channels for each server, and includes the
agent channels.
Address of the gateway that is sending the calls.
Options are Unknown, Audio codes, Quintum, Cisco.
The DNIS that is sent if a DNIS is not received from a project.
5060
If this option is enabled, it prevents a call that is transferred out of
system from tying up a line. This service must be enabled with your
carrier.
Select the check box if the call center allows outbound calling.
Select this check box if the call center allows predictive calling.
Select this check box to allow the call center to act as a PBX.
Configuring CCA Resources
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Table 8 describes some of the fields.
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