Oracle Contact Center Anywhere 8.1 Installation Manual page 32

Installing CCA Server Components
Table 6. Call Center Configuration
Field
Local Patterns
Dial Plan Group
Description
6
Click Save, and then Configure.
7
From the VoIP dialog box, complete the fields.
Table 7. VoIP Interface General Configuration
Field
Host
Start Port
Payload
Frame Per Second
Sip Port
8
From the VoIP dialog box
configuration of the call center.
Figure 3. Sample Figure
30 Contact Center Anywhere Installation Guide Version 8.1
Configuring CCA Resources
■
Comments
Can be set to route calls to a specific call centers to reduce long
distance charges.
Typically set up to route calls through specific call centers
Text field to describe the call center's setup.
Table 7
Comments
IP address of the Call center host. This value must be correct or
one-way audio is the result.
Call Center uses a range of ports to pass calls. This is the starting
port in that range. Typically 8000 is used.
MuLaw is the typical choice. G729 requires a special configuration.
This value is always 160.
5060
(Figure 3), double click in the area beneath Name to continue
describes some of the fields.