Table of Contents
Advertisement
CCA Overview and Requirements
CCA Installation Overview
The CCA installation process consists of following phases:
Installing Required Software
Before installing CCA, make sure that all required software listed in
page 8
section are installed.
Table 3.
Some Required Software Reference Links
Software
Microsoft SQL Server 2000
Oracle 9i Database
Oracle 10g Database
WebLogic 8.1
Oracle 10g Application Server
Configuring Database for CCA
Chapter 3
describes how to create database or upgrade an existing database for CCA.
Installing CCA Server Components
Chapter 4
describes how to install and configure all server resources (reside at
by CCA.
Configuring Web Server
Chapter 5
describes how to deploy CCA Web applications on WebLogic 8.1 SP5 and Oracle Application
Server 10g Release 3.
Getting Started With CCA
Chapter 6
describes how to launch and verify a successful installation.
10
Contact Center Anywhere Installation Guide Version 8.1
CCA Installation Overview
■
Table 3
provides reference links to some softwares required by CCA.
Reference Link
http://support.microsoft.com/kb/303747
http://www.oracle.com/technology/documentation/
oracle9i.html
http://www.oracle.com/technology/pub/articles/
smiley_10gdb_install.html
http://e-docs.bea.com/platform/docs81/install/index.html
http://www.oracle.com/technology/pub/articles/smiley-
as10gr3-install.html
"Software Requirements" on
Tier
Three) needed
Advertisement
Table of Contents
Need help?
Do you have a question about the Contact Center Anywhere 8.1 and is the answer not in the manual?
Questions and answers