Configuring Cca Resources; Using The Network Manager To Manage Cca Resources - Oracle Contact Center Anywhere 8.1 Installation Manual

Configuring CCA Resources

This section describes how to add and run all resources required by CCA using the Network Manager.
This section covers the following topics:
Starting Network Manager. See
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Adding Server Resources. See
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Starting and stopping TCPIPBus. See
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Configuring and starting the resources in accordance with your specific Call Center business. See
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Configuring Resources Using Network Manager on page

Using the Network Manager to Manage CCA Resources

The Network Manager is used to configure, start and stop CCA resources. You can create a shortcut
on the desktop to the CCA Network Manager, which is typically installed in the CCA
directory\NetworkManager directory, for example C:\ccanywhere\NetworkManager.
To use Network Manager
1
Start Network Manager. Run the executable file NetworkManager81.exe in NetworkManager
directory. For example, C:\ccanywhere\NetworkManager\NetworkManager81.exe
2
Log in using the information you specified during ODBC setup.
For example:
Alias = cc81
User = cc81
Password = cc81
NOTE: Network Manager logs to log\NetworkManager.log only if the file is present. You do not
need the log file unless you are experiencing problems running a service.
3
From the Database tab, configure the Database Connections properties using the same
information that is specified during ODBC setup. For example:
Alias = cc81
User = cc81
Password = cc81
Driver = SQL (select Oracle option if you are using Oracle 9i database)
Contact Center Anywhere Installation Guide Version 8.1
Installing CCA Server Components
Using the Network Manager to Manage CCA Resources on page
Adding Shared and Dedicated Server Resources on page
Starting and stopping TCPIPBus on page
Configuring CCA Resources
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