Oracle Contact Center Anywhere 8.1 Installation Manual page 31

Call Center. See
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Redirect Server. See
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MP3 Server. See
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MCU Server. See
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CTI Server. See
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Configuring the Call Center Resource
The Call Center resource serves as the interface between the telephony server resources and the rest
of the system. It is responsible for controlling all voice and fax communications as well as IVR routing
capabilities. Complete the steps in the following procedure to configure a basic VoIP Call Center
resource.
To configure the Call Center resource
1
From Network Manager, choose the Call Center resource to modify.
2
From the Resources menu, choose Modify Resource.
3
From the Resource Information dialog box, click Advanced.
4
From the Call Center Advanced dialog box, complete the fields and then click Save.
5
Click Configure to continue configuration.
Table 6. Call Center Configuration
Field
Hardware
Ext length
Dial Out
Pbx Prefix
ANI Validation Size
Auto Answer Call
Country Code
Nation Prefix
Int Prefix
Private Prefix
Strip Country Code (check
box)
Contact Center Anywhere Installation Guide Version 8.1
Installing CCA Server Components
Configuring the Call Center Resource on page
Configuring the Redirect Server Resource on page
Configuring the MP3 Server Resource on page
Configuring the MCU Server Resource on page
Configuring the CTI Server Resource on page
Table 6
Comments
Select TAW-VoIP
Depends on the customer. Typically 4 in length.
The digit pressed to dial out. Typically this value is 9.
Only used if connections to an external PBX are required.
Value is typically 10; other countries may use a different value.
If this check box is not checked, the system rejects calls for
projects that are not defined.
If it is checked, the Call Center will accept calls for undefined
projects and play a prompt saying service unavailable.
1 in the US.
1 in US.
011 in US.
Leave blank.
Typically checked. Removes the country code.
Configuring CCA Resources
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29.
32.
33.
33.
describes some of the fields.
31.
2 9