Table of Contents
Advertisement
Table 2.
Software Requirements
Item
Operating system
Database server
Web server
Client Web browser
Others
Optional tools
Contact Center Anywhere Installation Guide Version 8.1
CCA Overview and Requirements
Requirement
One of the following operating system versions:
■
Microsoft Windows 2000 Server
■
Microsoft Windows 2003 Server(32-bit)
■
Sun Solaris 9 (32-bit or 64-bit)
■
Sun Solaris 10 (5.10)
■
Red Hat Enterprise Linux AS4 for x86
One of the following database servers:
Microsoft SQL Server 2000 Service Pack 3
■
Oracle 9i Database Server
■
Oracle 10g Database Server
■
One of the following Web servers:
■
Oracle Application Server 10g Release 3.
■
BEA WebLogic 8.1 Service Pack 5.
One of the following Web browser:
Microsoft Internet Explorer 6.
■
Microsoft Internet Explorer 7.
■
The following softwares must be installed:
■
Sun Java JDK 1.4.2_13 installed on Web server.
■
Sun Java JRE 1.5.0 Update 10 installed on client PC, where Web
browser is launches CCA.
FTP server: The FTP server hosts all voicemails, quality recordings,
■
agent and supervisor recordings, faxes, and so on. Typically, this
server is a separate physical file server with plenty of disk space.
■
A media player on client PC to listen to voice mails, recordings, and son
on.
A sound recorder to record prompts.
■
Adobe Acrobat to view advanced reports.
■
SNMP client to receive traps generated by CCA SNMP agent.
■
Converter for wav-to-mp3 installed on the same host with FTP server
■
to run MP3 server.
Software Requirements
■
9
Advertisement
Table of Contents
