Table of Contents
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3
Login Integrated Client.
4
Make an inbound call to CCA system. Make sure that agent can accept the call.
5
Make an outbound call. Make sure that agent can connect to an outbound number.
6
Send an email interaction. Make sure that agent can receive the email.
7
Send an chat request to CCA system. Make sure that agent can chat with the customer.
Contact Center Anywhere Installation Guide Version 8.1
Getting Started With CCA
Making interactions
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