Service Processor Troubleshooting - Avocent MERGEPOINT SP MANAGER Installer/User Manual

198 MergePoint® SP Manager Installer/User Guide
Restarting the MergePoint SP5x24/5x40 manager
If necessary, you can use the following commands to restart the MergePoint SP5x24/5x40
manager.
To restart the MergePoint SP5x24/5x40 manager:
1. Log into the console port as
2. Type the password of the root user. The default password
3. Type reboot
-or-
Type
restorefactory
reboot the appliance.

Service processor troubleshooting

• If a service processor cannot be added, perform the following to confirm that it is supported
by the MergePoint SP manager model and firmware version that you are using.
• Check that the service processor card is setup correctly. Refer to the guidelines in the
documentation included with the service processor.
• Check that you can ping the service processor from an SSH session to the MergePoint
SP manager.
• Check the SP profile on the MergePoint SP manager web interface. Determine what the
default connection protocol is and confirm that you can independently connect to the
card using this protocol.
• If the service processor profile displays SSH, then open a PuTTY session and connect
using an SSH protocol to the IP address of the service processor.
• If you are having trouble accessing an SP through a MergePoint SP manager session, make
sure the SP name or alias is comprised of valid characters: A-Z, a-z, 0-9, ".", "-", or "_".
Setting up a private subnet and DHCP service in the 192.168.0.x range
Staring with firmware version 4.2.x, the MergePoint SP manager uses 192.168.0.10 and
192.168.0.20 as eth0 and eth1 preset addresses, respectively, which can limit the private subnet
range when using the onboard DCHP service. For users configuring a typical private subnet
using 10.10.x.y, these preset interface addresses should have no impact.
If you choose to configure a private subnet in the range of 192.168.0.x, set the appliance IP
address to 192.168.0.129 with a subnet mask of 255.255.255.128. The preset IP address for eth0
root
to restart the appliance.
to set the appliance with default configuration parameters and
.
Sydney