How Does Wallboard Work - Avaya Wallboard User Manual

How does Wallboard Work?

Definity/MultiVantage/
Avaya CM
Definity/MultiVantage/
Avaya CM
Definity/MultiVantage/
Avaya CM
Running under Microsoft Windows 98, NT 4.0, 2000 or XP, Wallboard
communicates with the Interaction Data Server to access statistical data. The
Interaction Data Server can be receiving information from a single switch or
multiple switches.
When Wallboard starts up, it connects to the Interaction Data Server and instructs
it to feed back the statistical data at the interval specified in Wallboard's
configuration. If Wallboard is working as a standalone application, the
configuration data is sourced from Wallboard's configuration file. If it is working
as an Agent extension, the data is sourced from the Agent's configuration file.
Agent Extension
Interaction Data
Server
Introduction
Wallboard
configuration data
12
Agent
Agen
Agent.in
Configuration
system re