Configuration Overview - Avaya Wallboard User Manual

Administration 17

Configuration Overview

To easily configure Wallboard, you should use the application's user-friendly
Setup administration screen (see "Configure Wallboard via Setup Screen" on
page 22). If you are using Wallboard as a standalone application, it automatically
adds information to the Wallboard configuration file or the Configuration Server
database (depending where the application is sourcing its configuration data). If
you are using the Configuration Server, you need to run the AS Wallboard
Template Add.sql script to add the Wallboard template to the database.
If you are using Wallboard as an Agent extension, using the Setup administration
screen automatically adds information to the Agent configuration file or the
Configuration Server database. Note: Wallboard's configuration parameters are
automatically added to the ActiveAgent.ini during Wallboard's installation. If,
however, you are using the Configuration Server, you will need to run the AS
Wallboard Agent Extension Add.sql script to add Wallboard parameters to the
Agent template and to update existing Agent user configurations. Running the AS
Wallboard Agent Extension Remove.sql script will delete Wallboard parameters
from the Agent configuration.
To configure Wallboard using the Setup administration screen, the
AdministratorEnabled parameter must be set to True in the configuration .ini file.
By default, if the configuration file is not found, Wallboard warns the user and
creates a new Wallboard.ini with default values.
If you want to manually set or update information directly into the configuration
file, refer to the configuration parameter definitions (see "Configurable
Parameters" on page 18).
Using Wallboard as a Standalone Application & Agent
Extension
If you have a contact center environment where you sometimes run Wallboard as a
standalone application and other times as an Agent extension, you can tell
Wallboard to source its configuration data from the ActiveAgent.ini file, no matter
what the scenario. This saves you from maintaining two different sets of
configuration data.
This time-saving feature is achieved by redirecting the application's inbuilt
Configuration Client via the command line:
For example: "C:\Program Files\Avaya\Contact Center
Express\Desktop\Wallboard\ActiveWallboard.exe" /z ActiveWallboard/f
C:\Program Files\Avaya\Contact Center Express\Desktop\Agent\ActiveAgent.ini