Troubleshooting - Trane AdaptiView Operation Manual

Troubleshooting

Table 11
Table 11. Tracer AdaptiView display troubleshooting guide
Issue
The screen only partially displays; the Auto and Stop
buttons appear, but there is no text.
The following error message appears:
UC800 Configuration is Invalid
• UC800 configuration must be updated with the Tracer
TU technician utility
The following error message appears:
Communication lost with UC800
1. Check power and communication cables
2. Update the UC800 software with the Tracer TU
technician utility
The following error message appears:
Display Failed to Establish Communication
• Check power and communication cables
• Re-attempting connection in X seconds
The following error message appears:
[*Missing file name]
• UC800 software must be updated with the Tracer TU
technician utility
The following error message appears:
The display is about to restart
• Click No to continue working
• Click Yes to reset immediately
56
contains information to help troubleshoot the Tracer AdaptiView displays.
Possible causes/Solutions
The UC800 configuration is invalid.
Download a valid configuration using the Tracer TU service tool.
Follow the error message instructions.
Communication has been established and then lost, or the UC800 configuration is
invalid.
Follow the error message instructions.
Communication is not established.
• The Ethernet cable and/or the power cable may be disconnected. Check the
connections.
• The UC800 may have an invalid configuration. Download a valid configuration using
the Tracer TU service tool.
A file is missing.
• The Tracer TU service tool is connected and the LLID binding screen is displayed.
• UC800 has an invalid configuration. Download a valid configuration using the Tracer
TU service tool.
• Cycle power to the display and the UC800. Disconnect the USB cable and wait
approximately 10 seconds before reconnecting the USB cable.
This message appears if all of the following conditions occur:
• It is 2:00AM, and
• There has been no touchscreen activity for 30 minutes, and
• A designated amount of continuous operation has occurred.
Follow the error message instructions.
CTV-SVU02A-EN