Troubleshooting Guide - Dimplex DLG1058 Service Manual

TROUbLESHOOTING GUIDE

PROBLEM
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself
Lights dim in room while the unit
is on
Power cord gets warm
Appearance
Log grate does not turn on in
Manual Mode
Log grate does not turn on in
Remote Mode
Flame Frozen
Flame not bright or flame not
visible
All logs dim, not glowing
One Log dim, not glowing
Ember Bed dim, not glowing
Flame Shudder
10
CAUSE
Short in unit wiring.
Improper circuit current rating
Remote control has a similar frequency
to other remotes in the area.
Radio frequency disturbance from out-
side sources.
Defective Remote Control Receiver
Unit is drawing close to circuit current
rating
Normal Operation
Defective power cord
Improper operation
No incoming power from the electrical
wall socket
Defective On/Off Switch
Defective Remote Control Receiver
Improper operation
Remote control not initialized to log grate Initialize the remote control
Loose wiring
Remote Control not working
Defective Remote Control Receiver
Loose wiring
Defective flicker motor
Loose wiring
Defective LED lights
Loose connection
Defective Log Grate wiring
Loose connection
Defective LED in Log
Loose Connection
Defective Ember Bed
Defective Remote Control Receiver
Defective flicker motor
SOLUTION
Trace wiring in unit.
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Replace Remote Control. Initialize to Remote Control
Receiver.
Change the CODE on the Remote Control (see opera-
tion section). Initialize Remote Control and Receiver
Replace Remote Control Receiver. Initialize to Re-
mote Control.
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
The power cord may get slightly warm to the touch
when the heater is on
Replace power cord if cord gets hot to the touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Replace On/Off Switch
Replace Remote Control Receiver. Initialize with Re-
mote Control.
Refer to Operation Section
Check wiring connections
Install new battery into the Remote Control. Reinitial-
ize remote control where necessary
Replace Remote Control Receiver where necessary.
Initialize Remote Control Receiver to Remote Control.
Replace Remote Control Receiver. Initialize to Re-
mote Control
Check wiring connections
Replace flicker motor
Check wiring connections
Replace Log Grate Assembly
Check wiring connections
Replace Log Grate Assembly
Check wiring connections
Connect log to another log grate connection to verify if
log works.
• If log works, wiring defective - Replace Log
Grate Assembly
• If log does not work, LED defective- replace Log
Check wiring connections
Replace Ember Bed
Replace Remote Control Receiver
Replace flicker motor
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