Troubleshooting Guide - Dimplex DLGM29 Service Manual

TROUBLESHOOTING GUIDE

PROBLEM
General
Unit turns on or off by itself
Power cord gets warm
Appearance
Log grate does not turn on in
Manual Mode
Log grate does not turn on in
Remote Mode
All logs dim, not glowing
One Log dim, not glowing
Ember Bed dim, not glowing
Logs or Ember bed are still glow-
ing after unit is turned off (with
remote or manual switches)
Mist is not coming out
Mist is not coming out and the red
light by the transducer is not on
CAUSE
Remote control has a similar frequency to
other remotes in the area.
Defective Remote Control Receiver
Normal Operation
Defective power cord
Improper operation
No incoming power from the electrical wall
socket
Power adapter set not connected properly
Defective Remote Control Receiver
Improper operation
Remote control not initialized to log grate
Remote Control not working
Defective Remote Control Receiver
Loose connection
Defective Log Grate wiring
Loose connection
Defective LED in Log
Loose connection
Defective Ember bed wiring
Defective Remote Control Receiver
Not enough water in the unit
Water in unit is too cold
If using distilled or reverse osmosis water, unit
will not produce a consistant mist
Cord is located over emitter on transducer
Defective Transducer
The cord from the power board is not working
SOLUTION
Replace Remote Control. Initialize to Remote
Control Receiver.
Replace Remote Control Receiver. Initialize to
Remote Control.
The power cord may get slightly warm to the
touch when the heater is on
Replace power cord if cord gets hot to the
touch.
Refer to Operation Section
Check Fuse/Breaker Panel
Refer to installation instructions for wiring
instructions.
Replace Remote Control Receiver. Initialize
with Remote Control.
Refer to Operation Section
Initialize the remote control
Install new battery into the Remote Control.
Reinitialize remote control where necessary
Replace Remote Control Receiver where nec-
essary. Initialize Remote Control Receiver to
Remote Control.
Replace Remote Control Receiver. Initialize to
Remote Control
Check wiring connections
Replace Log Grate Assembly
Check wiring connections
Connect log to another log grate connection to
verify if log works.
• If log works, wiring defective - Replace Log
Grate Assembly
• If log does not work, LED defective- replace
Logs
Check wiring connections
Replace Ember bed
Replace Remote Control Receiver
Fill unit with water
Allow water to warm to room temperature.
Add 1/8 tsp of table salt to water reservoir to
introduce electrolytes, only repeat when mist is
not being produced correctly
Relocate cord so that mist is free to rise off of
transducer.
Replace Transducer
Ensure that the cord is not pinched.
Ensure that the cord is fully inserted into the
connection on the power board.
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