Troubleshooting - Dimplex CDFI500-PRO Installation And User Manual

Troubleshooting

For more troubleshooting, consult the CDFI Service Manual which can be found at
www.dimplex.com/product-downloads
Problem
Fireplace does not turn on with the
onboard controls
Fireplace does not turn on with the
remote control
Unit continuously blinks one time
Unit continuously blinks twice
Unit continuously blinks three times
Unit continuously blinks four times
Cause
No incoming power
Power switch has not been turned
on
Standby button has not been
pressed to turn on the flame effect
The remote control has not been
initialized to the tetherred controller
The batteries in the remote control
are dead
Water level in the sump is too high
Water level in the sump is too low
Level sensor error
Fill cycle has timed out
Solution
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Put the power switch in the 'on'
position ( I )
Press the standby button
beep is heard
Follow initialization instructions in the
'Operation' section.
Replace remote control batteries
Turn off the unit from the power
switch. Remove enough water
from reservoir so that level is below
maximum level.
If using refillable containers,
turn off the unit from the power
switch. Follow 'Filling the Refillable
Containers' instructions in the
Operation Section.
If using direct-plumbed, turn unit
off with the power switch. Ensure
ball valve is open. Wait 10 seconds
before turning back on.
Turn unit off with the power switch.
Wait 10 seconds before turning back
on.
If problem persists, consult the
service manual.
Turn unit off with the power switch.
Wait 10 seconds before turning back
on.
If problem persists, clean water filter
and inspect plumbing to make sure
pressure is adequate and nothing is
obstructing water flow.
until one
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