Table of Contents
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5.2.1 Create an Analog Trunk ......................................................................................................... 35
5.2.2 Create an Outgoing Calling Rule ........................................................................................... 35
5.2.3 Selected the Outgoing Calling Rules in a Dial Plan ................................................................ 36
5.2.4 Create a User ......................................................................................................................... 36
5.2.5 Create Incoming Calling Rules ............................................................................................... 37
5.4.1 Call from IP-2G4A to IP04 ...................................................................................................... 39
5.4.2 Call from IP04 to IP-2G4A ...................................................................................................... 41
....................................................................................................................................... 42
IVR ................................................................................................................... 42
5.6.1 Upload Voice Menu Prompts ................................................................................................. 43
5.6.2 Create Voice Menu ................................................................................................................ 43
5.6.3 Add Incoming Calling Rules ................................................................................................... 45
.................................................................................................................................... 46
................................................................................................................................... 46
........................................................................................................................................... 47
5.9.1 Create Users as Agents .......................................................................................................... 47
5.9.2 Create a Call Queue ............................................................................................................... 48
................................................................................................................................... 49
ACRONYMS ...................................................................................................................................... 52
GLOSSARY ........................................................................................................................................ 54
REFERENCE....................................................................................................................................... 55
www.atcom.cn
PSTN ......................................................................... 35
V
................................................................................................... 39
........................................................................................................................ 50
. .......................... 37
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Table of Contents
