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ATCOM IPPBX IP08 User Manual

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IPPBX IP08 User Manual
For Firmware Version: V3.0
2013-12-11

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Summary of Contents for ATCOM IPPBX IP08

  • Page 1 IPPBX IP08 User Manual For Firmware Version: V3.0 2013-12-11...

  • Page 2: Table Of Contents

    IPPBX IP08 User Manual Contents Contents................................... 1 Introduction ................................5 Connection and Change IP Address of IPPBX ....................6 Connection ..............................6 WAN Settings ............................... 7 LAN Settings ..............................8 DHCP Server ............................... 9 System Status ............................10 Create local extensions and make interior calls ....................11 FXS extensions............................
  • Page 3 IPPBX IP08 User Manual Make inbound calls ........................... 30 Create Service Provider to connect two IP PBXes ..................32 Create Service Provider ........................... 32 Check Service Provider Status ....................... 33 Make outbound calls ..........................33 Make inbound calls ........................... 34 Make outbound/inbound calls to/from PSTN network ..................
  • Page 4 IPPBX IP08 User Manual 8.1 Music On Hold ............................. 52 8.2 Custom Prompts ............................53 8.3 Language Setting ............................53 Network Settings ..............................53 9.1 Web Access ..............................53 9.2 Firewall ................................. 54 9.3 Port Forwarding ............................57 9.4 DDNS ................................57 9.5 VLAN ................................
  • Page 5 IPPBX IP08 User Manual Web Interface for extension......................... 68 ~ 4 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 6: Introduction

    IP PBX via its GUI, to fit enterprise's own various demands. Targeting for SOHO user and SMB market with an easy to use graphical interface, IP08 provides a cost-saving solution on their telecommunication/data needs. With IP08, company with branch offices in different countries can be easily combined together to work like a virtual single office through internet.

  • Page 7: Connection And Change Ip Address Of Ippbx

    The default IP address of IPPBX is: WAN: 192.168.1.100/255.255.255.0 LAN: 192.168.10.1/255.255.255.0 There are two network interfaces (WAM and LAN) in IP08, it can be used as a router (WAN port connects Internet and LAN port connects local network): Internet IVSP tpcard.vicp.cc...

  • Page 8: Wan Settings

    IPPBX IP08 User Manual NOTE: It’s recommended to re-set IP address of IPPBX via WAN at the first time, Since DHCP server on LAN port is enabled by default, Other DHCP client enabled devices in the network may obtain IP from IPPBX rather than real DHCP server.

  • Page 9: Lan Settings

    IPPBX IP08 User Manual Static IP Set an IP address manually according to the real network environment. If IPPBX is behind a router, the gateway is usually set to the IP of the router. PPPoE IPPBX will obtain an IP address automatically after establishing a connection to PPPoE server with username and password.

  • Page 10: Dhcp Server

    IPPBX IP08 User Manual Set the host name for IPPBX. IP Address / Subnet Mask Set the IP address / subnet mask for LAN network interface. Gateway Set the Gateway for LAN network interface. Primary DNS / Secondary DNS Set the DNS server for LAN network interface.

  • Page 11: System Status

    IPPBX IP08 User Manual IP address pool, IP in which will be assigned to DHCP client. Lease Time The amount of time the address is leased for DHCP client, When the lease is up, it either renews or gets a new address.

  • Page 12: Create Local Extensions And Make Interior Calls

    There are three kinds of extensions in IPPBX: FXS extensions, SIP extensions and IAX extensions. 3.1 FXS extensions It needs support of FXS module, the module installed in IP08 can be: AX210S: dual FXS port AX210XS: one FXO port and one FXS port ~ 11 ~ ATCOM TECHNOLOGY CO., LIMITED...
  • Page 13 IPPBX IP08 User Manual Analog phone is available to make calls once connected to the corresponding FXS port, IPPBX configures FXS extension automatically when FXS module is detected and they can’t be deleted. NOTE: FXS extension number range is defined in PBX Settings -> Options -> Extension Preference, changing it can change the FXS extension number.
  • Page 14 IPPBX IP08 User Manual Sequential Hook Flash Interval Sets the amount of time, in milliseconds, that must have passed since the last hook-flash event received by IPPBX before it will recognize a second event. If a second event occurs in less time than defined in here, then IPPBX will ignore the event.

  • Page 15: Voip Extensions

    IPPBX IP08 User Manual IPPBX supports 10 pickup groups: 0-10, None means the extension belongs to none pickup group, extensions in group None can’t pick up others’ ring call and also can’t be picked up by others. Call Waiting Check this option to enable the Call Waiting capability for this extension. Then the extension can answer a new call when it is already on the line.
  • Page 16 IPPBX IP08 User Manual SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX. Name A character-based name for this extension, i.e. ‘Bob Jones’ Extension Extension number, i.e.
  • Page 17 IPPBX IP08 User Manual Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings -> SMTP settings is right set. 5) Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party, the third party can be a voicemail box, ring group, mobile telephone and so on.
  • Page 18 IPPBX IP08 User Manual Check this option to record all interior calls made by this extension, user can check the recordings on the personal web portal and with record account(password is the same with admin) too. Advanced Configuration Preferred Codec Set the allowed codec and priority for SIP phone.

  • Page 19: Modify Extensions

    IPPBX IP08 User Manual IP Restriction Enable it to permit trusted IP/network register to this extension number. This is an useful way to improve the security of IPPBX. Set trusted IP: xx.xx.xx.xx/255.255.255.255, for example: 192.168.1.160/255.255.255.255 Set trusted network: xx.xx.xx.xx/subnet mask, for example: 192.168.1.0/255.255.255.0 b.

  • Page 20: Register Onto Ippbx With Your Ip Phone

    IPPBX IP08 User Manual 3.3 Register onto IPPBX with your IP phone Login the web administration page of IP phone and set the account information. After successfully register with 6000 and 6001, you can make interior calls among 6000, 6001, 6101(FXS) now.

  • Page 21: Feature Codes

    IPPBX IP08 User Manual 3.5 Feature Codes 1) General Call Recording Record a call while in the call. Dial Call Recording Code to begin recording and dial it again to stop recording during a call. Checking Voicemail Users can check their Voicemail by dialing this code on their phone.
  • Page 22 IPPBX IP08 User Manual Group Call Pickup Pick up a ring call for other extensions in the same pickup group. The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat.

  • Page 23: Smtp Settings

    IPPBX IP08 User Manual Enable/Cancel Unconditional Call Forward Enable/Disable call forward Always function. Enable/Cancel Call Forward On Busy Enable/Disable call forward When Busy function. Enable/Cancel Call Forward On No-Answer Enable/Disable call forward When No Answer function. Call Forward to Number Set the destination for call forward to number by dialing *74 (default code, can be changed), if the number is not set yet, dial *74+number to set it.
  • Page 24 IPPBX IP08 User Manual The password for above Email Address/Account. SMTP Server SMTP server that above email address/account is located in. Port Port for SMTP server, for example: Gmail server use port 465 to send / receive email. Use SSL/TLS to send secure message to server Some servers need to authenticate sender before sending email, then the box should be checked.

  • Page 25: Conference

    IPPBX IP08 User Manual Envelope Envelope controls whether or not IPPBX will play the message envelope (date/time) before playing the voicemail message. Review Let a caller review their message before committing it to a mailbox. Delete Messages After Notification When voicemail to email is set, after voicemail is sent out via email successfully, the voicemail will be deleted from IPPBX.

  • Page 26: Options

    IPPBX IP08 User Manual 3.9 Options 1) General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.

  • Page 27: Create Voip Trunk To Communicate With Voip Provider

    IPPBX IP08 User Manual 2) Extension Preference. Defines the range for VOIP / FXS / Ring Group / Voice Menu / Paging Group / Conference / Queue Extensions. The extension length must be between 3 and 9 digits. The maximum quantity can be supported for each are as...
  • Page 28 IPPBX IP08 User Manual Define the maximum quantity of outbound connections (simultaneous calls) that can be used on this trunk. Inbound calls are not counted in. 0 means no connection limit. Preferred Code Set the allowed codec and priority for this trunk.

  • Page 29: Check Voip Trunk Status

    IPPBX IP08 User Manual < === Do not set DOD, The other end of the trunk will show original (interior) extension number. DOD is set ==== > The other end of the trunk will show DOD number. Check VoIP Trunk Status After creating trunk, go to System Status ->...

  • Page 30: Make Outbound Calls

    IPPBX IP08 User Manual Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route. Dial Pattern A filter for marching numbers you dial, the call will be forwarded out via Selected Trunks only when it matches the dial pattern here.

  • Page 31: Make Inbound Calls

    IPPBX IP08 User Manual For example: Once set Dial Pattern: 2XX Strip: 0, that means any calls to 200-299 will be forwarded out. Please do not simply set it to X., otherwise all telephone numbers with 2 or 2+ digits will be matched, this outbound route probably affect your interior calls, unless your local extensions is just a single figure.
  • Page 32 IPPBX IP08 User Manual 5) Fax Detection Configure if detecting faxes in this inbound route. NOTE: Please choose IVR as the destination above before configure fax detection (recommended) Destination Configure where the faxes will be routed when faxes are detected.

  • Page 33: Create Service Provider To Connect Two Ip Pbxes

    IPPBX IP08 User Manual 5. Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes, it must be created in both IP PBXes, after setting service provider and outbound route, extensions of each IP PBX can call the other’s directly according to the outbound route.

  • Page 34: Check Service Provider Status

    IPPBX IP08 User Manual Check Service Provider Status After setting service provider in the other PBX, the status will become to Registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. The setting here is as same as that for SIP trunk, please refer to Chapter 4.3 to set it.

  • Page 35: Make Inbound Calls

    IPPBX IP08 User Manual Then 6000/6001 can dial 900-999 to corresponding extension (900-999) in other end directly. Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Even there is no inbound route set, two IPPBXes can communicate with each other, however we can make it more functional with setting DID to those differ from local extensions.

  • Page 36: Make Outbound/Inbound Calls To/From Pstn Network

    IPPBX IP08 User Manual 6. Make outbound/inbound calls to/from PSTN network 6.1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX, IPPBX configures analog trunk automatically when they are detected. NOTE: Before using them, please make sure FXO port is connected with PSTN line (InService). The connection ~ 35 ~ ATCOM TECHNOLOGY CO., LIMITED...

  • Page 37: Make Outbound Calls

    IPPBX IP08 User Manual status can be checked in System Status -> Trunk Status 6.2 Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route. Outbound Route Name A unique label to help you identify the outbound route.

  • Page 38: Make Inbound Calls

    IPPBX IP08 User Manual 6.3 Make inbound calls Go to PBX Settings -> Inbound Routes, click to add an inbound route. Just setting Selected Trunks and Path is OK. 1) General Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info.
  • Page 39 IPPBX IP08 User Manual Select the trunks for which this inbound route apply. 3) Time Select appropriate time intervals for when this inbound route apply. 4) Path Set the destination for incoming calls. 5) Fax Detection Configure if detecting faxes in this inbound route.

  • Page 40: Inbound Call Control

    IPPBX IP08 User Manual Do not detect faxs. Faxs Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension’s voicemail as an attachment.

  • Page 41: Queue

    IPPBX IP08 User Manual Parallel Ring all the members at the same time. Serial Ring all the members one by one. No answer forward to Set the failover destination if there is no answer. 7.3 Queue Usually used in Call Centre to queue customers for the next available operator.
  • Page 42 IPPBX IP08 User Manual FewestCalls: Ring agents with the fewest completed calls. Random: Ring agents in a random way. RRmemory: Round robin with memory, remembers where it left off in the last ring pass. 2) Agents Select Static Agent here. there are two kinds of agents: Static Agent: chose here Dynamic Agent: users can dial ‘Queue number + *’...
  • Page 43 IPPBX IP08 User Manual This option controls whether callers can join a call queue that has no agents. There are three options: Yes: Callers can join a call queue with no agents or only unavailable agents. No: Callers cannot join a queue with no agents or if all agents are unavailable.

  • Page 44: Ivr

    IPPBX IP08 User Manual Join Announcement Announcement played to callers once prior to joining the queue. Retry How long does IPPBX wait before trying all the members again. Wrap Up Time After a successful call, how long to wait before sending a potentially free member another call.

  • Page 45: Disa

    IPPBX IP08 User Manual Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu, dial it to get into the voice menu Key Timeout How long for IPPBX to wait user’s input Repeat Count...

  • Page 46: Call Back

    IPPBX IP08 User Manual DISA Name A name for the DISA PIN # When caller get into the DISA, this password is needed to put before making calls. Response Timeout The maximum time in seconds IPPBX will wait for input from a user.
  • Page 47 IPPBX IP08 User Manual Enter the number to dial for the callback. Leave this blank to just dial the incoming Caller ID Number. Delay before Callback Enter the number of seconds the system should wait before calling back. Call Recording Check this option to record all calls made by this Call back.

  • Page 48: Inbound To Outbound

    IPPBX IP08 User Manual 3. Dial into IPPBX from PSTN number, and hang up immediately once the call is connected. Then IPPBX dial extension 6002, after 6002 answer the call, IPPBX dial caller and bridge them. 7.7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings, it let two ends connecting to IPPBX with trunk communicate directly.

  • Page 49: Sip Trunk To Fxo Trunk

    IPPBX IP08 User Manual 7.7.2 SIP trunk to FXO trunk 1. Set outbound route for FXO trunk. 2. Set Inbound route for SIP trunk/Service Provider. Since service provider is more flexible, here we use Service Provider as an example Destination...

  • Page 50: Custom Dialplan

    IPPBX IP08 User Manual 7.8 Custom Dialplan Click to upload Custom Dialplan. There are three types file: user, dialplan and dahdi. user This file aimed at defining a "user". It can define a user with an optional SIP phone, IAX2 phone, Dahdi phone and/or just about any other type of phone.

  • Page 51: Blacklist

    IPPBX IP08 User Manual Asterisk cmd DAHDILookup configuration. NOTE: You must prefix custom_ to your custom file and context to avoid conflict with the system file,users.conf,extensions.conf and chan_dahdi.conf. 7.9 Blacklist Block incoming calls from specified numbers If a number in blacklist dial into IPPBX, caller will hear following prompt: “Then number you have dialed is not in service.
  • Page 52 IPPBX IP08 User Manual RTP Port Min / Max Set the RTP port range. DTMF Mode Set the default DTMF mode 2) NAT Here provide other two solutions for SIP one-way-audio issue besides outbound proxy. Using any one is OK.

  • Page 53: Iax Settings

    IPPBX IP08 User Manual Alternatively you can specify an external host, and IPPBX will perform DNS queries periodically. Not recommended for production environments! Use External IP instead. External Refresh Interval How often to refresh External Host if used. NAT Mode Global NAT settings (Affects all peers and users), is used when Asterisk is on a public IP, communicating with devices hidden behind a NAT device (broadband router).

  • Page 54: Custom Prompts

    IPPBX IP08 User Manual 8.2 Custom Prompts Manage prompts used for Voice Menu. It can be recorded by extensions or uploaded from local PC, the format should be .WAV (16 bit, mono 8000 Hz) and .GSM, the size should less than 4 MB 8.3 Language Setting...

  • Page 55: Firewall

    IPPBX IP08 User Manual 9.2 Firewall Firewall is used to prevent unauthorized connections. 1) Enable Firewall Check it to enable firewall. 2) Common Rule Accept/Drop the connections from remote hosts. Name A name for the rule. Description Simple description for the rule.
  • Page 56 IPPBX IP08 User Manual Set source IP of connection.Format of IP: IP/mask For example: 192.168.1.156/255.255.255.255 for IP 192.168.1.156 216.207.245.47/255.255.255.255 for IP 216.207.245.47 192.168.1.156/255.255.255.0 for network 192.168.1.0/24 Mac Address Set source Mac of connection. Either IP or Mac Address must be set.
  • Page 57 IPPBX IP08 User Manual Time Interval Time unit which IPPBX uses to manage IP packets received. 5) Other Options Disable Ping Check this to drop ping packets from remote hosts. Drop All Check this to drop all packets or connection from other hosts if there are no other rules defined.

  • Page 58: Port Forwarding

    IPPBX IP08 User Manual 9.3 Port Forwarding When IPPBX works as a router, it can forward connections to WAN to a device connected to LAN network. For example: user can access 192.168.10.2:80 (connected to LAN) by accessing xx.xx.xx.xx:8080 (xx.xx.xx.xx is the IP of WAN) 9.4 DDNS...

  • Page 59: Vpn

    IPPBX IP08 User Manual 9.6 VPN A virtual private network (VPN) extends a private network across a public network, such as the Internet. It enables a computer to send and receive data across shared or public networks as if it were directly connected to the private network, while benefitting from the functionality, security and management policies of the private network.

  • Page 60: Auto Provisioning

    IPPBX IP08 User Manual 10.2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP + TFTP way and SIP Subscribe + Notify way. Make sure your AT8XX IP phone is using the latest firmware. NOTE: DHCP + TFTP way can only be used when IPPBX is act as router and DHCP. User should reboot the phone manually after the configuration on web page.

  • Page 61: Configured Phones

    IPPBX IP08 User Manual NOTE: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way. 2) Ring Tone You can upload a Ring Tone before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones.

  • Page 62: Unconfigured Phones

    IPPBX IP08 User Manual Ring Tone Enable or Disable Ring Tone. If this option is checked, you must upload phone book first. Firmware Enable or Disable Firmware update. If this option is checked, you must upload firmware first. Firmware version If Firmware option is enable, you must input the correct firmware version here.

  • Page 63: Upload Phone Configure

    IPPBX IP08 User Manual 10.2.4 Upload Phone Configure Click “Upload a file” and choose the configure file of IP phone in the popup window. NOTE: the file format must be .xml. 10.3 Date && Time Set the date and time for IPPBX. The settings will take effect immediately.

  • Page 64: External Storage

    IPPBX IP08 User Manual Make sure the connection between IPPBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that IPPBX can access Internet. GMT TimeZone is also an important arguments for time setting in this way. Please choose the right Time Zone.
  • Page 65 IPPBX IP08 User Manual 4. Set External Storage Net-Disk Host/IP IP of the PC Net-Disk Share Name The name of the share folder Net-Disk Access User Name Account in that PC Net-Disk Access Password Password for the account, if there is no password required, leave it blank.

  • Page 66: Firmware Upgrade

    IPPBX IP08 User Manual 10.5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel / Application for IPPBX: 1) HTTP Upload them from local PC. It will reset IPPBX to factory default settings by default. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server.

  • Page 67: Reboot && Reset

    IPPBX IP08 User Manual 2) Restore Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after IPPBX reboot. It can’t be used for different product models. 10.7 Reboot && Reset Reboot or Reset IPPBX.

  • Page 68: Reports

    IPPBX IP08 User Manual 11. Reports 11.1 Call Detail Records Display the Call Detail Records, the operation for it can be search, delete and download. 1) Search Users can search the records they needs according to Source, Destination, and / or Time.

  • Page 69: Syslog

    IPPBX IP08 User Manual 11.2 Syslog 1) Syslog Set the Syslog level and download it. 2) Packet Capture Tool This feature always used to capture packets for technician. Users could specify the destination IP address and port to get the packets.
  • Page 70 IPPBX IP08 User Manual 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface. 2. Enter the IP of PBX in the browser. 3. Login with extension number / Voice Mail Access PIN Code as username / password 1) Voice Mail Checking Users can listen / download / delete / move voice mail here.
  • Page 71 IPPBX IP08 User Manual 3) CDR Checking Users can check their CDR here. 4) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ~ 70 ~ ATCOM TECHNOLOGY CO., LIMITED...

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