Appendix F Troubleshooting - Socket CompactFlash Scan Card Series 5 User Manual

For help on SocketScan on a Windows Mobile powered device, tap
SYMPTOM:
I get the "No Card Detected"
laser or scan any barcodes.
POSSIBLE REASON
Your mobile computer does not
recognize the CF Scan Card.
SYMPTOM:
When I try to scan, the scanner fires, but no data appears on my screen,
and the scanner shuts off.
POSSIBLE REASON
The scanning beam is too close or
too far from the barcode.
The scanning angle is not correct.
The barcode is incorrectly
formatted or poorly printed.
The barcode symbology may be
disabled in the CF Scan Card
configuration.
SYMPTOM:
When I press the trigger button, nothing happens.
POSSIBLE REASON
You programmed the trigger button
incorrectly.
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PPENDIX ROUBLESHOOTING
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ROUBLESHOOTING
icon in the task tray and can't trigger the
SOLUTION
Make sure the CF Scan Card is inserted properly.
Push it in all the way. If the icon still won't change,
remove the CF Scan Card, exit SocketScan,
restart SocketScan, and reinsert the CF Scan
Card. If necessary, remove and reinsert.
SOLUTION
Practice so you get accustomed the most effective
distance and scanning angle.
Practice so you get accustomed the most effective
distance and scanning angle.
Try scanning a barcode that is correctly formatted
or printed well, such as on a retail package.
Use Scan Demo to determine the symbology. If
needed, reconfigure the CF Scan Card.
SOLUTION
Test the button by assigning a different program to
it and make sure it works properly. Make sure you
assigned the button to SocketScan, and not one of
the Socket Trigger programs, which are for
another Socket Mobile product.
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