F | Troubleshooting - Socket Series 7 User Manual

Appendix F Troubleshooting
SYMPTOM:
When I try to scan, the laser activates, but no data appears on my
screen, and the laser eventually turns off.
POSSIBLE REASON
The scanner is too close or too
far from the bar code.
The bar code is incorrectly
formatted or poorly printed.
The bar code symbology may be
disabled or not supported by the
Cordless Hand Scanner.
SYMPTOM:
My Smartphone cannot find the Cordless Hand Scanner, and/or I get
an error message saying that there are connection problems.
POSSIBLE REASONS
You are too far from the Cordless
Hand Scanner.
The Cordless Hand Scanner is
not turned on.
SYMPTOM:
When I scan a bar code into an application, the data appears as
garbage.
POSSIBLE REASONS
Your Smartphone is in Alpha
Mode.
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SOLUTION
Practice so you get accustomed
the most effective distance and
scanning angle.
Try scanning a bar code that is
correctly formatted or printed well,
such as on a retail package.
Find out the bar code's
symbology. If needed, use the
Symbology screen to enable the
symbology.
SOLUTION
Move the devices closer together,
within a range of 10-15 meters.
Turn on the Cordless Hand
Scanner.
SOLUTION
Press the text entry button (pencil
button) to change your
Smartphone to Number Mode.