Supervisors - Alcatel OmniPCX Enterprise User Manual

Section - RSI
8.2. Configuring the ACD prefix
Ensure the ACD prefix is present in the prefix plan from the tree structure Translator> Prefix plan
using the parameters presented below. If this is not the case, create it as follows:
Object name: Translator > Prefix Plan
Attributes:
Number
Prefix Meaning
Local Features
8.3. Declaring agents and supervisors
This operation is the same as that performed for the CCD agents and supervisors. By default for the
RSI, the main parameters to be configured for each agent or supervisor are:
Object name: Users
Attributes:
Directory Number
Directory name
Directory First Name
Shelf Address
Board Address
Equipment Address
Set Type
Tel. Features COS ID
ACD station
For the remaining parameters, refer to the module CCD - Prior management - § Creating agents and

supervisors.

8.4. Configuring the agent and supervisor facility category
Ensure the ACD prefix is authorized in the phone facility category assigned to the RSI agents and super-
visors. This number has been defined for each agent and supervisor during their respective declaration
(see § 8.3 : Declaring agents and supervisors).
Ed.03
A L C T
Alcatel OmniPCX Enterprise
:
Enter a number compatible with the installation
prefix plan.
: Displays: Local Features
:
Displays: ACD prefixes
:
Enter a directory number compatible with the installation
numbering plan.
: Enter the name of the agent or supervisor.
: Enter the first name of the agent or supervisor.
:
Enter nothing (255 by default).
:
Enter nothing (255 by default).
: Enter nothing (255 by default).
: Select:
- 4035T
- 4004
- ANALOG.
:
Enter a number between 0 and 31 (0 by default).
Note: This number is used to ensure that the agents
and supervisors have the ACD prefix right (see § 8.2 :
Configuring the ACD prefix).
: Select as appropriate: Agent or Supervisor.
Ref.3EU19919ENAA
E L
Configuration procedure
RSI
.33