Alcatel OmniPCX Enterprise User Manual page 26

RSI
Detailed description
OmniPCX Enterprise
RSI Routing Point (internal)
Þ Applications/CCD/RSI
RSI Directory Number = qmcdu (*)
Directory Name = Name (qmcdu)
Node Number = node number of system (*)
External routing point = false (*)
Application Type= Call Center (*)
RSI Routing Point (external)
Þ Applications/CCD/RSI
RSI Directory Number = qmcdu (*)
Directory Name = Name (qmcdu)
Node Number = node number of system (*)
External Routing Point = true (*)
Application Type= Call Center (*)
Skill Domain
Þ Skill Domain
Skill domain No. = Domain_Number
Name = Domain_Name
Skill
Þ Skill parameters
Skill No. = Skill_Number (*)
Skill domain No. = Domain_Number
Name = Skill_Name
Voice Guide
Þ Installation/Voice Guides
Voice guide number = number (*)
Note 1:
Any Extension DN created on the Genesys side results in a Business set being created and not an
ACD authorized phone set on the OmniPCX Enterprise side, whether synchronization is initiated
in static (Genesys is the synchronization master) or dynamic mode.
Note 2:
Whatever the type of ACD authorized phone set, its creation on the Genesys side systematically results
in its creation as 4037 on the OmniPCX Enterprise side.
Note 3:
The rules for creating RSI object aliases on the Genesys side are:
- The alias is Name_FirstName_qmcdu on the Genesys side if the Name and FirstName parameters
are not empty on the OmniPCX Enterprise side.
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A L C T
Alcatel OmniPCX Enterprise
Genesys suite
Routing Point (internal)
Þ Switches/pabx_name/DNs
Type= Routing Point (*)
Number = qmcdu (*)
Register = true (*)
Switch specific type = 2 (*)
Alias = Name_qmcdu
Routing Point (external)
Þ Switches/pabx_name/DNs
Type= External Routing Point (*)
Number = qmcdu (*)
Register = true (*)
Switch specific type = 2 (*)
Alias = Name_qmcdu
Folder
Þ Folder
Parent Folder = Folder "Skills" (*)
Name= Domain_Name
Annex/SynchroData/Pabx_name =
Domain_Number
Skill
Þ Skills
Name = Skill_Name (*)
Parent Folder= Folder "Domain_Name" (*)
Annex/SynchroData/Pabx_name = Skill_Number
Voice Prompt
Þ Voice Prompts
Name = number (*)
Ref.3EU19919ENAA
E L
Section - RSI
Ed.03