NEC SuperScript 100C User Manual page 47

Check whether the printer is in the special functions mode (printer powered but
both LED's off).
2. Printing stops.
If the On Line and Power LED's flash simultaneously, open the top cover to see
which error condition the print head carriage position indicates.
Check that paper is present and that it loads correctly. If there is no paper in
the printer, load up to 40 sheets of paper in the ASF and press the Form Feed key
on the operator panel.
See Chapter 3 for the correct paper loading procedure.
Change the print head.
See Chapter 2 for replacing the print head.
3. Poor print quality
Execute the print head clearing operation to clean the nozzles.
Try printing on the other side of the paper.
Make sure you are using good quality paper.
Check that the print head carriage position lever is compatible with the type
of document being printed.
4. Your printer has a color print head, but printing is monochrome.
Check that your printer driver handles color printing.
5. Strange characters are printed
Check that you are using the correct emulation.
Check that the driver you have selected is compatible with the emulation you
intend to use.
Check that the character set you require is selected (the currently selected
parameters, including the character set, are given in the monochrome print test
- see the previous section of this chapter).
You have pressed the key combination for the "demo" page, but the print test is
printed. Check the emulation currently selected; the "demo" page is available
only in PCL III + emulation.
If you cannot solve this problem, your hot line service may request to run a
hex-dump of a test piece to check that the data transmission is operative. To
run the hex-dump, proceed as follows:
v Press all three keys simultaneously, then press in sequence
Feed, Install Cartridge.
v Send a short text file from your computer.
printed as a string of hexadecimal codes corresponding to the individual
characters transmitted.
v To exit from hex-dump mode, hold On Line and press Form Feed(RESET).
6. Print test executed correctly, but unable to print in Windows® environment
The printer driver may not be installed correctly.
Check that the name of the printer appears in the List of printers in the
Printers dialogue box:
The content of this file is
On Line, Form