Troubleshooting - Aastra 9316CW Installation And User Manual

Troubleshooting

The display is in an alternate language.
You can change the display language using the Set Options key. See Changing the
display language on page 10 for more information.
The cursor does not move when saving in the Directory.
The number or name is too long. Numbers can be no longer than 24 digits and names can
be no longer than 16 characters.
You cannot save a Directory number into a memory key.
You cannot save Directory items into memory keys. Once you are in the Directory,
ß can only add an item to the Directory.
Callers are not identified on the display.
Let the telephone ring at least twice before answering. If that does not work, you may not
have Calling Line Identification service. To subscribe, contact your local telephone
company.
The Callers List is empty.
Until you subscribe to Calling Line Identification service, your telephone does not record
incoming calls.
You cannot dial a number in the Callers List.
The caller may have an unknown number. If there is a number, you may have to edit it
before you can dial it.
You cannot hear a caller or be heard.
Make sure the handset cord is inserted securely into the jack and make sure the receiver
volume is high enough.
There is no information on the display and the ringer volume is low.
Make sure the power adaptor is connected to a working electrical outlet.
The power is out and the display is blank.
9316CW still operates as a regular telephone during a power failure. You can dial using the
dial pad and you can receive calls, but the other keys and the display do not operate until
the power is restored.
The display works but you can't hear a dial tone.
Your telephone lines may be wired differently from the telephone jack. To have a service
person correct the wiring, contact your local telephone company.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the telephone.
See the illustration on page 5.
You cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and cannot
be erased or reprogrammed.
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