Mitel 8660 User Manual
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Mitel 8660 User Manual

Mitel 8660 User Manual

Mitel telephone user manual
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M I T E L
8560/8660
Phone User Guide

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Summary of Contents for Mitel 8660

  • Page 1 M I T E L 8560/8660 Phone User Guide...
  • Page 3 Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...

  • Page 4: Viewing And Responding To Messages

    Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 6: Programming Emergency Numbers

    Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 •...

  • Page 8: Phone Usage

    This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...

  • Page 9: Notice To Canadian Customers

    For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...

  • Page 11: Table Of Contents

    Switching Keymaps ............. 16 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Contents Page vii...
  • Page 12 Viewing Caller ID Information ........... . . 30 Page viii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...
  • Page 13 Enabling or Disabling the Page Feature ......... . 45 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Contents Page ix...
  • Page 14 Troubleshooting Tips ............52 Index Page x Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 16: Feature Descriptions

    SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) MISSED (number) Missed Calls Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 17: Message Indicator Lamp

    10 for more information about background music. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page You have an incoming call. You have a waiting message or callback message. You are on a call or using a feature.

  • Page 18: Feature Buttons

    Forwards the call to the specified number. Right/forward when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on page Answers calls. Selects an outgoing line for external calls. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page page...

  • Page 19: Phone Connectors

    • Handset port: Connects to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only). • Personal Computer (PC) Ports 1-3: Connect to PCs or any other 10/100 Ethernet devices (8660 IP Phones only).

  • Page 20: Ip Phone Exceptions

    The 8660 IP phone looks and functions almost identically to the 8560 Telephone, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see • The 8660 IP Phone does not support the DSS/BLF unit (see •...

  • Page 21: Headset Instructions

    To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. The handset or speakerphone is now activated. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (Speaker) to connect to or disconnect from calls. page Getting Started Page 7...

  • Page 23: Personalizing Your Phone

    3. Press select the ring tone. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (Up) to increase the volume, or press (Up) or (Down) or 1 to 9 to listen to ring tones. (Speaker), #, the ACCEPT menu button, or lift and replace the handset to...

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 25: Using Programmable Buttons

    • Direct Station Selection/Busy Lamp Field (DSS/BLF) units • (8560 Telephones only) Mitel Programmable Key Module (PKM) 50 (aka the Model 8450 DSS/BLF unit) • (8560 Telephones only) Mitel PKM 16 (aka the Model 8416 Mini-DSS unit) Mitel ®...

  • Page 26: Default Access Codes

    Phone Extensions Hunt Groups Page 12 Code Type 911 (999/112 Europe) 92001 to 92208 Code Type 1000 to 1999 2000 to 2299 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Code New Code 92000 Code New Code...

  • Page 27: Default Feature Codes

    Do-Not-Disturb Do-Not-Disturb – Cancel These features shown may or may not be enabled for your system. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 If your system administrator changes any of the Feature Personalizing Your Phone Page...
  • Page 28 Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Reverse Transfer (Call Pick-Up) Ring Intercom Always – On and Off Page 14 Feature Page Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Code New Code...

  • Page 29: Programming Programmable Buttons

    (8560 Telephones only) Mitel Programmable Key Module (PKM) 50 (aka the Model 8450 DSS/BLF unit), which has 50 programmable buttons • (8560 Telephones only) Mitel PKM 16 (aka the Model 8416 Mini-DSS unit), which has 16 programmable buttons Mitel ®...

  • Page 30: Viewing Button Assignments

    STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Page 16 (Speaker) to exit. page (Special), and then dial 399. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page page page page page page...

  • Page 31: Answering And Placing Calls

    You can also place the first call on hold before you answer the waiting call. See “Placing Calls On Hold” on Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page 27. After disabling Handsfree Mode, you can use your (Speaker) to answer a call while using a headset, or to ““Answering Waiting...

  • Page 32: Using Automatic Call Access

    Page 18 (Speaker). When Automatic Call Access is turned off, you must press the page page 18." Your system administrator creates Answer (Speaker). Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page 43). The call is redirected...

  • Page 33: Placing Calls

    Stay on the line and wait for the extension to become available—do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Answering and Placing Calls “Requesting a Callback (Queuing the Phone)” “Using Camp-on”...

  • Page 34: Off-Hook Voice Announce

    NOTE This feature is not available on the 8660 IP Phone. To use Off-Hook Voice Announce: Do not hang up. After the busy signals stop, you are automatically connected and may speak.

  • Page 35: Using Speed Dial

    Do not use hyphens or colons in stored speed-dial numbers. 7. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial locations.

  • Page 36: Using The Dialpad Buttons To Enter Characters

    Number of Times Button is Pressed English/Spanish Characters Japanese (Katakana) Characters & ’ ñ (Speaker), #, or lift the handset to save the entry. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 23) and Do-Not-Disturb (see “Using long...

  • Page 37: Dialing Station Speed-Dial Numbers

    Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (Up) or (Down) to scroll through the speed-dial locations, and then page 23 “.

  • Page 38: Using The Directory

    9 W X Y Z w x y z ÿ Scroll to next entry Scroll to previous entry Cancel search Activate selection Move the cursor to the left, deleting existing characters page Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 39: Using Account Codes

    Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll The IC directory may display two similar entries, one without an asterisk and one with an asterisk.

  • Page 41: Call Features

    While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the UNMUTE menu button or MUTE again to turn the microphone back on. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Call Features Page 27...

  • Page 42: Placing Calls On Hold

    To return to a call that is on hold: Press HOLDING appears. Entering a Hookflash Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press button.

  • Page 43: Transferring Calls

    See “Hunt Groups” on Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page 34 page 47 for more information about using hunt groups.

  • Page 44: Viewing Your System Information

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Page 30 (Special), and then dial 300. (Special), and then dial 379. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 45: Forwarding Calls

    2. Enter the extension number, or press the OUTGOING button or the Outgoing access code (default code is 8), and then dial the telephone number. You can press the MESSAGE CENTER menu button to forward calls to the Message Center (voice...

  • Page 46: Using Personal Call Routing

    A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. For example, a holding call will recall the extension where it was placed on hold when the hold timer expires. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...
  • Page 47 CANCELLED appears on the display for your main extension. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.

  • Page 48: Placing Conference Calls

    2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. The party must then press the flashing CNF button to connect to the conference. Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 49: Dropping Out Of A Conference

    This feature may or may not be enabled for your system. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (Hold), and then hang up. ENTER EXTENSION NUMBER (Hold). CONFERENCE PARTIES ON HOLD (Hold) twice for internal parties or the flashing CALL button for external parties.

  • Page 50: Using Group Listen

    (Special), and then dial 312 to turn group listen on. GROUP (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 (SPEAKER) button Up to 20 entries...

  • Page 51: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” on Secondary Extension buttons must be programmed by your system administrator. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page Call Features Secondary Extension Page 37...

  • Page 52: Using Remote Programming To Change The Password

    (if applicable). To use Remote Programming to turn off DND: Follow previous steps 1 through 4, and then dial 371. Page 38 page 43 for more information about using DND. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 53: Using Remote Programming To Forward Calls

    To use Remote Programming to disable Personal Call Routing: Follow steps 1. - 4. above, dial 362 (Personal Call Routing Off), and then hang up. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page 31 for more information about Manual Call Forwarding. page 32...

  • Page 55: Messages

    LEAVE MESSAGE ON EXTENSION appears. 2. Enter the extension number. MESSAGE LEFT FOR <name> appears. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 page page Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions.

  • Page 56: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 57: Using Do-Not-Disturb

    To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 New Message Code (Up) or (Down) to scroll through the messages. page 22 for dialpad character descriptions.

  • Page 58: Using Reminder Messages

    Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 New Message...

  • Page 59: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Number Description Messages Page 45...

  • Page 61: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Hunt Groups page Page 47...

  • Page 62: Logging Out Of Acd Hunt Groups

    The feature is not available at your phone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...

  • Page 63: Diverting Hunt Group Calls

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Hunt Groups page 35 for more information Page 49...

  • Page 65: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide If you need further assistance, you can find provider information on the (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 66: Troubleshooting Tips

    Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed-Dial code. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Possible Solution...
  • Page 67 NO CALL TO HANDOFF. Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: •...

  • Page 69: Index

    Caller ID Information displaying 30 viewing 30 Calls answering 17 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 camping-on to phone 19 conference, placing 34 external, placing 20 forwarding 31 logs, using 36 monitoring 49 muting the microphone 27...
  • Page 70 48 Individual Hold, using 28 Internal Calls, placing 19 IP Phone Exceptions 6 Keymaps changing 16 switching 16 Language, changing 10 LCD Contrast, changing 10 Logs, call 36 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...
  • Page 71 38 forward calls, using 39 password changing 38 entering 37 password, entering 37 Personal Call Routing 39 using 37 Reverse Transfer (Call Pickup), using 29 Mitel ® Model 8560/8660 User Guide – Issue 13, September 2009 Index...
  • Page 72 42 leaving 41 listening to 42 Volume Levels 9 Volume Levels, changing 9 Waiting Calls, answering 17 Waiting Inter-Station Messages, deleting 42 Welcome 1 Wrap-Up Timer, stopping 48 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009...
  • Page 74 Part No. 550.8113 Issue 13, September 2009 A661/9224A...

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