Before You Begin; Checks And Verifications - HP Data Protector A.06.11 Integration Manual

Before you begin

• Ensure that the latest official Data Protector patches are installed. See the online
Help index: "patches" on how to verify this.
• See the HP Data Protector product announcements, software notes, and references
for general Data Protector limitations, as well as recognized issues and
workarounds.
• See http://www.hp.com/support/manuals
versions, platforms, and other information.

Checks and verifications

If your configuration, backup, or restore failed:
• Check that Exchange Server services (Microsoft Exchange System Attendant and
Microsoft Exchange Information Store) are running.
• Using Exchange System Manager, check that all stores to be backed up are
mounted and all stores to be restored are dismounted.
• Perform a backup of the Exchange Information Store using Windows Backup. If
the backup fails, fix Exchange Server problems first, and then perform a backup
using Data Protector.
• Ensure that the Cell Manager is correctly set on Exchange Server by checking the
following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\OpenView\OmniBack
II\Site
Its name and value must be CellServer and "Cell Manager hostname",
respectively.
• Examine system errors reported in Data_Protector_home\log\debug.log
on Exchange Server functioning as a Data Protector client.
Additionally, examine the errors reported in the Windows Event log.
• Check if the following directories exist on the Data Protector Cell Manager:
Data_Protector_home\config\server\barlists\msese
Data_Protector_home\config\server\barschedules\msese
• Make a test filesystem backup and restore of the problematic client. For
information, see the online Help.
• Create a backup specification to back up to a null or file device and run the
backup. If the backup succeeds, the problem may be related to backup devices.
324 Data Protector Microsoft Exchange Server ZDB integration
for an up-to-date list of supported