Troubleshooting; Ascii Character Sequence Esc+Shift+9 Directs All Serial Communication To The Ilo Port For The Hp Proliant Dl380 G4; Agent Does Not Install On Red Hat Itanium; Attached Device Communication Errors Appear - HP UPS User Manual

Troubleshooting

ASCII character sequence Esc+Shift+9 directs all
serial communication to the iLO port for the HP
ProLiant DL380 G4
Action: Disable iLO.
Agent does not install on Red Hat Itanium®
Action:
Install the ia32* file for your operating system from the supplementary disc.
1.
Install the appropriate library files for your operating system from the compact layer in the following
2.
order:
Install the glibc* library file.
a.
Install the zlib* library file.
b.
Install the agent using the Linux installation script
3.
on page 35).
-or-
Install the agent using the Linux silent installation method
installation

Attached device communication errors appear

Action: Use the device IP address, not the host name, when attaching devices.

Attached device did not shut down gracefully

Action: Be sure the shutdown settings do not exceed the UPS runtime.

Battery Test did not run

Possible Cause: The UPS is On Battery.
Action: The UPS must be in a certain state before the battery test runs. For more information, refer to the
section, "Parameters menu option
method" on page 36).
("Parameters
("Installing the agent using the installation
("Installing the agent using the silent
menu" on page 52)."
script"
Troubleshooting 91