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Action: Refer to the Microsoft® Knowledge Base article 819760.
Shutdowns not functioning when Any Server is
configured in a redundant configuration
Action: Reconfigure the management server information on the agent.
Open the agent configuration program for your operating system.
1.
Windows
o
Linux
o
HP-UX
o
Enter the correct IP address, host name, communications port, or serial path for the first management
2.
server that should communicate with the agent. Do not select Any Server from the dropdown box in
Windows or enter an asterisk (*) where prompted for Linux or HP-UX.
Enter the correct IP address, host name, communications port, or serial path for the second
3.
management server that should communicate with the agent. Do not select Any Server from the
dropdown box in Windows or enter an asterisk (*) where prompted for Linux or HP-UX.
Close the configuration program.
4.
Silent install did not execute successfully
Action:
•
Verify the command line parameters are correct.
•
Verify the configuration .ini file is valid.
•
Verify the Setup.iss destination path is correct.
•
Refer to the InstallShield Knowledge Base article 101901 for the setup.log result code.
Task Bar menu does not clear
Symptom: The task bar menu does not clear when clicking off the menu onto the Windows® desktop.
Possible Cause: This is a known Windows® behavior.
Action: Start another application or open a new window, and the issue disappears.
UPS Power Protection Agent does not display a
shutdown warning message in SLES operating
systems
Action: The shutdown executes correctly although a countdown does not appear.
("Reconfiguring the agent on Windows operating
("Reconfiguring the agent on Linux operating
("Reconfiguring the agent on HP-UX operating
systems" on page 34)
systems" on page 38)
systems" on page 40)
Troubleshooting 99
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