Asia Tac; Emea Tac; Japan Tac - Extreme Networks ExtremeWare Version 7.8 Troubleshooting Manual

Troubleshooting Guidelines

Asia TAC

Asia Pacific Rim, except Japan
Located in Santa Clara, CA USA
Toll free telephone: 1-800-998-2408
Direct telephone: 408-579-2826
E-mail: support@extremenetworks.com
Web site: http://www.extremenetworks.com/support/techsupport.asp/
Office hours: Monday–Sunday, 3 P.M.–12 A.M., Pacific Standard Time

EMEA TAC

Located in Utrecht, Netherlands
Direct telephone: +31-30-800-5000
E-mail: support@extremenetworks.com
Web site: http://www.extremenetworks.com/support/techsupport.asp/
Office hours: Monday–Sunday, 8 A.M.–5 P.M., Central European Time

Japan TAC

Located in Tokyo, Japan
Regional Support: Japan only
Direct telephone: +81-3-5842-4020
Fax: +81-3-5842-4021
E-mail: support-j@extremenetworks.com
Web site: http://www.extremenetworks.com/support/techsupport.asp/
Office hours: Monday–Friday, 9 A.M.–6 P.M.
NOTE
The Extreme Networks TAC provides 24x7x365 service. Call received outside the normal business
hours by the Americas, Asia Pacific Rim, and EMEA TACs are forwarded to the TAC that is available at
that moment.
There are a variety of conditions under which customers and partners are entitled to use the TAC. If
you have questions about what you can expect of TAC services, please do one of the following:
• EMEA end users—Please contact your Extreme Networks supplier for an ExtremeWorks proposal,
or contact your Extreme Networks sales representative.
• Americas, Japan, and Asia-Pacific Rim—Please send an e-mail to servicesales@extremenetworks.com.
A service representative will respond to you within one business day.
For a detailed description of the Extreme Networks TAC program and its procedures, including service
request information requirements and return materials authorization (RMA) information requirements,
please refer to the Extreme Networks What You Need to Know TAC User Guide at this Web location:
http://www.extremenetworks.com/services/wwtac/TacUserGuide.asp
104 Advanced System Diagnostics and Troubleshooting Guide