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T
ROUBLESHOOTING
Problem: An untagged port has disappeared from its VLAN.
Check to see if the port has been added as an untagged port to a different VLAN. In
ExtremeWare Enterprise Manager, adding an untagged port to a VLAN automatically
removes the port from its previous VLAN if the port was an untagged port, and the
new and old VLANs used the same protocol. This is different behavior from the
ExtremeWare CLI, where you have to first delete the port from the old VLAN before
you can add it to the new VLAN.
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NITIALIZATION
Problem: Browser is unable to connect to the ExtremeWare Enterprise Manager
server.
Verify that the ExtremeWare Enterprise Manager Server process is running.
Verify that the server is running on the specified port. Check the file
<installdir>\webserver\properties\server\javaWebServer\webPageService\
. The entry
contains the port number the
endpoints.properties
endpoint.main.port
server is using.
Problem: Browser does not bring up the Login page.
Verify the version of the browser you are using. See the system requirements in Chapter
2 or refer to the Release Notes shipped with the software.
Problem: Client software loads and allows login, but data is missing or other
problems arise.
Clear the browser's cache, exit the browser and restart it. This frequently clears up
miscellaneous start-up problems in the client.
For Internet Explorer, clear cache by selecting Internet Options under the View Menu,
then clicking Delete Files under the Temporary Internet Files section of the General tab.
E-4
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