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Chapter 5 – Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact TE Touch Solutions Customer
Service.
Solutions to Common Problems
Problem
The touchmonitor does not respond when
turning on the system.
Monitor display is blank.
Touch functionality doesn't work
Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual's last page for worldwide technical support phone numbers.
Check that the USB cable is correctly attached to the
monitor and the computer.
Disconnect and reconnect the USB cable.
The monitor or computer module may be in SLEEP
mode. Press any key / move the mouse / touch the
Touchscreen to see if the image reappears.
If none of the above steps worked, restart the PC.
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
User Manual – 0700L
SW601504 Rev B
-
Page 14 of 20
Suggested Troubleshooting
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