Common P Roduct Questions; Troubleshooting - Heart R Ate - Horizon Fitness RST5.6 Assembly & User's Manual

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I RST5.6 Rev.l.4.indd 28-29
COMMON P RODUCT QUESTIONS
ARETHE SOUNDS M YTREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treaflmifls. This noise will diminish over time, although may not totally go away. Over time, the belt will stretch,
causing the belt to ride smoother over the rollers.
WHY IS THETREADMILL I PURCHASED LOUDER THAN THEONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there wifl be less reverberation on a carpeted concrete floor than on a wood overlay floor,
Sometimes a heavy rubber mat wifl help reduce reverberation through the floor, If a fitness product is placed close
to a wall, there wifl be more reflected noise.
WHEN SHOULD I BE WORRIED A BOUT A NOISE?
As long as the soundsyour treadmill makesare no louder than a normal conversational tone of voice,it is
considered normal noise.
TROUBLESHOOTING- TREADMILL
Your treadmill is designed to be reliable and easy to use. However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM:
Theconsoledoes not light up and/or the belt does not move,
$OLITISR:
Verifythe following:
DOESTHE REDLIGHTOHTHEOH/OFF SWITCH LIGHTUP?
IF YES..
• Double check that all connections are secure, especially the console cable, Unplug and reconnect the console
cable to verify.
• Make sure the console cable is not pinched or damagedin any way.
Turnthe poweroff, unplug the powercable and wait 60 seconds,Removemotor cover, Wait until aft red LEDlights
have gone off on the motor control board before proceeding,Next, verify that none of the wires connected to the
lower board are looseor disconnected.
IF NO."
Verifythat the outlet the machine is plugged into is functional, Doublecheck that the breakerhas not tripped, it is
on a dedicated 20-amp circuit, it is not on a GFCIequipped outlet, and it is not plugged into a powerstrip/surge
protector or extensioncord.
• Thepower cord is not pinched or damaged and is properlyplugged into the outlet AND the machine,
• Thepower switch is turned to the ONposition,
PROBLEM:
The treadmill circuit breaker trips during a workout.
$OLUTIOH: V erifythe following:
e Make sure the treadmill is plugged into a dedicated 20-amp cirouiL
e Verifythatyou do not have the machine on an extension cord orsurge protectd:
• Confirm that the machine is not plugged into a GFCI-equipped outlet or on a circuit that has a GFCI-equippedoutlet on
it.
PROBLEM:
Therunning belt does not stay centered during a workout.
SOLUTION: Verifythe following:
• Make sure the treadmill is on a level surface.
• Verifythat the belt is properly tightened and centered (Refer to the Adjustment section for detailed directions).
PROBLEM:
Operating speed appears inaccurate.
SOLUTION: Auto-cafibrate the treadmill:
e Poweron the treadmill and have the safety keyin position on the
console. Press and hold the elevation "÷" and speed "-" buttons for
approximately 5 seconds to enter the Engineering Mode. Theconsole
will beep and "ENGO"appears in the display.
e Press the Speed "÷" or "-" button until "ENG2" appears in the display.
e Press, "ENTER"to select. Press, "START" to begin. Thetreadmill
running belt will begin to move automatically and the auto-calibration
sequence will properly set and store the speed values.
• Upon successful calibration, the treadmill will beep several times. The
console will automatically exit Engineering Mode and return to the
start-up screen.
TROUBLESHOOTING - HEART R ATE
Checkyour exerciseenvironment for sources of interference such as fluorescent lights, computers, undergroundfencing, home
security systems or appliances containing targe motors. Theseitems may cause erratic heart rate readouts.
Youmay experiencean erratic readout under the foltowing conditions:
• Gripping the heart rate handlebars too tighL Tryto maintain moderate pressure while holding onto the heart rate handlebars.
e Constant movementand vibration due to constantly holding the heart rate handlebars while exercising.If you are receiving
erratic heart rate readouts, try to only hold the grips long enough to rnonitor your heart rate.
e Whenyou are breathing heavily during a workout.
Whenyour hands are constricted by wearing a ring.
Whenyour hands are dry or cold. Tryto moisten your palms byrubbin_ them to_ether to warm.
Anyone with heavyarrhythmia.
Anyone with arteriosclerosis or peripheral circulation flisorfle_
Anyone whosepalm skin is especially thick.
If the abovetroubbshooting sectbn doesnot remedy theproblem, d iscontinue useand turnthepoweroff, and
contactSearsforserviceat !-800-4-MY-HOME ®.
Thefotbwin_ information may be asked of you whenyou call Pleasehave these items readily available..
Moflel Name
Serial Number
In order for the technician to serviceyour treadmill they may need to ask detailed questions about the symptoms that are occurring.
Some troubleshoofin_ questions that may be asked are..
How ton_ has this problem been occurring7
Does this problem occur with everyuse7 With everyuser7
If you are hearin_ a noise, does it come from the front or the back7 What kind of noise is it (thumping. _rinfling. squeaking,
chirping etc.)7
Has the machine been lubricated and maintained per the maintenance schedule.?
Answerin_ these and other questions will _ive the technicians the ability to send proper replacement parts and the service necessary
to _et you and your HorizonFitness treadmill runnin_ a_ain!
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