Operation Panel - SATO M-84Pro Series Quick Manual

M-84PRO Quick Guide
Troubleshooting
Initial Checklist
1. Is the printer powered up and ON-LINE?
2. Is the ERROR light on the front panel off? If this light is on, it may mean the
Print Head Assembly or the Label Hold-Down is not closed and latched in
position.
3. Are the LABEL and RIBBON lights on the front panel off? If these lights are on,
the labels or ribbons may be incorrectly loaded.
Using the IEEE1284 Parallel Interface
1. Is the IEEE1284 printer cable connected securely to your parallel port (DB-25S
Female) on the PC and to the Parallel Interface connector on the printer?
2. Does the Parallel interface cable used meet IEEE1284 specifications? If it does not
and you are connected to an IEEE1284 or ECP parallel port on the computer, the
printer may not be able to communicate correctly.
3. Is there more than one parallel interface port on your PC (LPT1, LPT2, etc)? If so,
make sure you are sending data out the correct port.
4. Is the IEEE1284 Interface Module installed in the printer? Older versions of the
Parallel Interface module will not work correctly in the M-84PRO printers.
5. When you send the print job to the printer, and it does not respond, do you get an
error message on your PC that says "Device Fault" or something similar?
This may mean that the computer doesn't know the printer is there. Verify that:
a. Both ends of the cable are securely inserted into their respective connectors.
b. The printer is ONLINE.
c. The cable is not defective. There are other things that can cause this error
message on your computer, but at this stage, a defective cable may be one of
the reasons.
6. When you send the print job to the printer and it does not respond, and there is no
error message on the PC:
a. Check your data stream for some of the basics. Is your job framed as
follows?
<ESC>A – DATA – <ESC>Z
b. Verify that you've included all required parameters in the data stream.
c. Verify the following:
You have not typed a "0" (zero) for an "O" (letter) or vice versa.
You have not missed any <ESC> characters where they're needed.
Make sure all printer command codes are capital letters.
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Operation Panel

The M-84PRO Operator Panel consists of five LED indicators, two momentary contact
switches, three DIP switches, four adjustment potentiometers and one LCD Display. All of
these are accessible from the front of the printer. They are used to set the printer operating
parameters and to indicate the status of the printer to the operator. After you power on the
printer, familiarize yourself with the keys and indicators as it will help you understand the
configuration process.
PRINT Potentiometer to adjust print darkness (fine tuning).
OFFSET Potentiometer
dispenser/cutter/tear-off position (+/- 3.75 mm).
PITCH Potentiometer to adjust home position of the label (+/- 3.75 mm). Affects
stop position of label feed, print position and dispense position.
DISPLAY Potentiometer to adjust the contrast of the LCD display.
POWER LED, illuminated when power is on.
LABEL LED, illuminated when the label supply is not detected.
RIBBON LED, illuminated when the ribbon motion sensor does not detect any ribbon
motion (ribbon out condition).
ERROR LED, illuminated when there is a system fault such as an open print head.
ON LINE LED, illuminated when printer is ready to receive data. Toggled on/off with
LINE key.
LINE Momentary switch. Pressing this key toggles the printer between the on-line
and off-line mode. When the printer is on-line, it is ready to receive data
from the host. This key acts as a pause during a print job by taking the
printer off-line. It can also be used as a Pause function key to stop the
printer during the printing process.
to adjust amount of back/forward
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feed for