Ribbon Loading - SATO M-84Pro Series Quick Manual

M-84PRO Quick Guide
6. If you are still unable to get printer output, try the Hex Dump as described in Step 5
under the Parallel Interface troubleshooting. In this case, the printer monitors the
RS232C interface for incoming data.
7. From the Hex Dump, if you are seeing extra 0DH 0AH (CR and LF) characters, and
are using BASIC, refer to PRO Printer Programming Reference. It provides hints for
writing a SATO program in BASIC.
Using the Universal Serial Bus (USB) Interface
If nothing prints when doing a test print you will need to verify that the device drivers have
been successfully installed by doing the following:
1. Click on Start, then Settings and then Control Panel.
2. Within the new Window you should have an Icon listed as System. Double Click on
this.
3. Click on the Device Manager tab.
4. Make sure that the View Device by type is checked. Scroll down until you get to
SATO-USB device.
5. Verify that it does not have any errors next to it. If it shows an error, remove the
device and then reinstall it.
6. Reboot the PC and the Printer.
7. Consult the Windows Troubleshooting guide or contact technical support for further
assistance.
Using the LAN Ethernet Interface
Printer Does Not Come Up Ready
If you cannot print to the print server after you install it, check the following:
1. Make sure that the printer is powered on, that all cables are securely plugged in, and
that the printer is on-line.
2. If possible, connect a terminal to the serial port. If you see the boot prompt, the print
server firmware has not been loaded properly. If reloading does not fix the problem,
try setting switch 1 to ON (factory defaults) and powering the print server off and
then on again; if the problem persists, the product may be defective.
Installation Problems (Printer Comes Up Ready But You Cannot Print)
If the printer starts up OK but you cannot print, the problem could be one of the following:
1. There is a problem with the interface between the print server and the printer.
2. There is a problem with the network connection or cabling.
3. There is a queue setup problem, a print server setup problem, or other protocol-
related problem.
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Ribbon Loading

1. Open the Access Door by swinging it up and to the
left and the Side Access Door by swinging it toward
the rear of the printer.
2. Open the Print Head by rotating the Head Latch
towards the rear of the printer. The Print Head is
spring-loaded and will automatically open as soon as
the Head Latch is disengaged.
3. Locate the extra ribbon core supplied with the printer.
Place the core on the Ribbon Rewind Spindle,
pushing it all the way to the inside of the spindle. Note that the new empty core of
each subsequent roll becomes the next rewind core.
4. Load the ribbon onto the Ribbon Supply Spindle, also pushing it all the way to the
inside of the spindle. The dull side of the ribbon should be facing down as it travels
through the Print Head Assembly.
5. Feed the leader portion of the ribbon through the Print Head Assembly and up to the
Ribbon Rewind Spindle following the routing shown in the diagram.
6. Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to
the Extra Ribbon Core. Make sure it matches the ribbon path shown in the diagram.
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