SATO M-84Pro Series Quick Manual page 10

M-84PRO Quick Guide
11. Adjust the outside Label Edge Guide until it
touches the outside edge of the label and tighten
the thumb screw. Make sure the labels are also
touching the inside edge guides.
CAUTION: Using media narrower
maximum print width may cause excess head wear
due to the label edge.
12. If the ribbon is already loaded, close the Print
Head by rotating the black Head Latch towards
the front of the printer until it latches closed.
13. If the ribbon is not loaded, see the following
descriptions for loading instructions.
14. Close both the Access Doors.
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than the
M-84PRO Quick Guide
Checking the Interface between the Print Server and the Printer
First make sure that the cable between the print server and the printer is securely plugged in at
both sides. Then:
1. Wait about two minutes after the printer is powered on and then run a printer self-test.
If the self-test does not print, then there is a possibility that it is a hardware problem.
Double check the connections.
In some rare instances, disabling NBUF with the command SET PORT P1 NBUF
DISABLED will solve port compatibility issues.
Checking the Network Connection and Cabling
If the self-test page prints but you cannot print documents, first check network connection and
cabling.
1. If you are connecting to a 10baseT network, verify that the OK LED is on. If the
appropriate LEDS are not on, there is probably a bad 10BaseT or 100BaseT cable or
the hub port is bad. If possible, try a different cable and hub port, or try connecting a
different device (such as a PC) to the cable.
2. If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the
hub (that is the default setting for most hubs). Also, if you have a hub or multiport
repeater, verify that the hub or repeater is good by trying the print server on a
different port.
3. If you have a bridge or router located between the print server and the host computer,
make sure that the device is set up to allow the print server to send and receive data
from the host. For example, a bridge can be set up to only allow certain types of
Ethernet addresses to pass through (a process known as filtering); therefore, such a
bridge must be configured to allow print server addresses. Likewise a router can be
set up to pass only certain protocols, so be sure that the desired protocol can be
passed to the print server. In the case of routers, also make sure that the protocol is
routable (LAT, NetBEUI and DLC/LLC are not routable).
4. Make sure that you are not trying to perform an illegal operation, such as attempting
to print a label larger than the printer can handle.
5. Check the individual protocol troubleshooting sections provided with the Ethernet
Interface Module for additional causes of intermittent printer problems.
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