Data Comm Requirements; Phone Home With Continuous Track - HP StorageWorks XP512 - Disk Array Manual

Data Comm Requirements

Phone Home With Continuous Track

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Route data communications cables away from areas of high static electric
fields created by power transformers and heavy foot traffic. Use shielded
data comm cables that meet approved industrial standards to reduce the
effects of external fields.
The HP SureStore E Disk Array XP512 Phone Home capabilities detect
and report problems even before they are noticed by operators and users.
Continuous Track, a program that resides in the DKC, will phone "home"
to HP Stres-Free Central control center and will provide:
• periodic "well" checkups
Every 24 hours, Continuous Track will call HP Stress-Free Central.
When a successful connection is made, a preconfigured set of files will
be transferred from the DKC to the HP Stress-Free Central control
center. Your HP CE will set the time of call and set up the files to be
transferred. This check-up ensures the health of your disk array, on a
day-to-day basis.
• incidental "sick" calls
When an error occurs, a service information message (SIM) is
generated. The SIM is stored in the DKC for use by your HP service
representative. The Continuous Track remote maintenance tool also
reports the SIMs to the HP Stress-Free Central control center. SIMs
are classified according to severity, and many SIMs do not require
immediate attention. These SIMs are often addressed during routine
maintenance, and are corrected before a failure occurs. Serious-level
and acute-level SIMs are reported to HP Stress-Free Central
immediately to ensure that the problem is addressed as soon as
possible.
To activate Phone Home, these requirements are necessary:
• dedicated analog phone line
• an HP CE to configure Continuous Track
HP SureStore E Disk Array XP512: Site Prep Guide