Troubleshooting Flow Diagram - HP StorageWorks XP48 - Disk Array Owner's Manual

Troubleshooting Flow Diagram

Troubleshooting
When your system encounters trouble, it will report the trouble to the
remote PC and to the HP Stress Free Central Support Center.
If a failure occurs in your disk array, it is detected and reported to the
system log, the SIM log, and the HP Technical Support Center. Figure 12
(page 80) is a flow diagram that explains the progress of error detection and
reporting.
1. A failure is detected in your disk array.
2. The failure is reported to the system.
The system stores the failure information in the system log.
3. The generated SIMs are stored on the SVP of your disk array for use by
HP personnel and logged on the remote console PC as remote SIMs
(R-SIMs). The Continuous Track remote maintenance software tool
also reports SIMs to the HP Stress Free Central Support Center. When
a SIM is generated, the amber message LED on your disk array control
panel turns on.
The R-SIM feature of the remote console PC allows you to view the
R-SIMs reported by the disk array from your remote console PC and
from the open-system host. The R-SIM feature uses the simple
network management protocol (SNMP) for complete remote disk
array management. The remote console PC displays a warning
message each time a SIM is reported, even when the remote console
software is not running.
SIMs are classified according to severity: service, moderate, serious,
or acute. Service-level and moderate-level SIMs do not require
immediate attention and are addressed during routine maintenance.
These failures are often corrected before the failure actually occurs.
Serious-level and acute-level SIMs are reported to the HP Stress Free
Central Support Center immediately to ensure that the problem is
addressed as soon as possible. Your HP Service Representative will
configure your modem during installation.
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