Troubleshooting Flow Diagram - HP StorageWorks XP1024 - Disk Array Owner's Manual

Troubleshooting flow diagram

Troubleshooting
When the system encounters trouble, it will report the trouble to the HP
Storage Technology Center.
If a failure occurs in the disk array, it is detected and reported to the system
log, the SIM log, and the HP Storage Technology Center.
flow diagram that explains the progress of error detection and reporting.
1. A failure is detected in your disk array.
2. The failure is reported to the system.
3. The system stores the failure information in the system log.
The generated SIMs are stored on your disk array's SVP for use by HP
personnel. The Continuous Track remote maintenance software tool
also reports SIMs to the HP Storage Technology Center. When a SIM
is generated, the amber message LED on your disk array control panel
turns on if the disk array is not configured to automatically phone the
HP Storage Technology Center. In this case, call HP to determine the
reason for the message.
SIMs are classified according to severity: service, moderate, serious,
or acute. Service-level and moderate-level SIMs do not require
immediate attention and are addressed during routine maintenance.
These failures are often corrected before the failure actually occurs.
Serious-level and acute-level SIMs are reported to the HP Storage
Technology Center immediately to ensure that the problem is
addressed as soon as possible. Your HP service representative will
configure your modem during installation.
4. The Continuous Track remote maintenance tool reports the SIMs to the
HP Storage Technology Center through a dedicated dial up connection.
The HP Storage Technology Center then takes action to correct the
failure.
Figure 13 is a
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