Error Conditions; The Device Does Not Respond; Cannot View Jobs In The Document Monitor Print Queue - Kyocera TASKalfa 650c Operator's Manual

8 TROUBLESHOOTING

Error Conditions

If you experience difficulties as shown below, find out the conditions that might be causing the trouble and take the
appropriate steps to correct the error.
P.56 "The device does not respond"
P.56 "Cannot view jobs in the Document Monitor print queue"

The device does not respond

Problem description
The status bar reads, "The device is not responding" and the icon indicating broken connection is displayed on the
taskbar.
Technically, this icon means that the SNMP manager on the client machine cannot communicate with the SNMP agent on
the device. Several error conditions can cause this status:
The network connection between the client and the device has been broken.
The device IP address has been changed whereas the client is still using the old address.
The device is currently being restarted.
The SNMP agent on the device is malfunctioning or has stopped functioning.
Corrective action
1. Log in to COMMAND CENTER in the Administrator mode and make sure that the SNMP network service is enabled
on the Network Setup page. To learn more about COMMAND CENTER, refer to the COMMAND CENTER Guide.
2. Wait for a couple of minutes. Most of the time, the connection is reestablished automatically.
3. If the broken connection condition persists, exit and restart Document Monitor.
4. If, during the restart process of Document Monitor, you see a message telling that the network address cannot be
resolved, manually discover and select the device.
P.21 "Connecting to same series MFP"

Cannot view jobs in the Document Monitor print queue

Problem description
After sending a job to print documents, you may not see the job in the print queue because of the following reasons:
A wrong device has been selected.
The job is queued on the Windows operating system print spooler.
The job may be held in the Novell print queue.
The device is experiencing some error.
Corrective action
Check the device for the correct name and location and see if any jobs are listed for the device.
Check the Jobs Log on COMMAND CENTER to see if the job status listed is either "Done," or "Deleted," or
"Unserviceable."
If the job involves with small data, your printer may have already finished printing. If the job is unserviceable for some
reason, the printer will automatically delete the job from the queue.
Check the Touch Panel Display for any error messages. For instance, a prompt to load paper holds up subsequent
jobs in the queue.
In a Peer to Peer environment, the job may be queued on the Microsoft Windows operating system print spooler and,
consequently, not available in the Current Jobs list or the Jobs Log. If you do not see any error messages, and if the
printer seems to be working fine, resubmit the job.
The job may be in the Novell print queue and, thus, not visible for the moment. Use NWAdmin or PCONSOLE to check
the queue for any errors.
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Error Conditions