Troubleshooting - Brother BP2100 Operation Manual

TROUBLESHOOTING

If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at " http://solutions.brother.com ".
If the problem persists, contact your dealer or the nearest authorized service center.
Problem
The thread is tangled Upper threading is incorrect.
on the wrong side of
the fabric.
Using improper needle or thread for the
selected fabric.
The upper thread is The bobbin thread is incorrectly installed.
too tight.
Cannot thread the Needle is not in the correct position.
needle
Needle is installed incorrectly.
Needle is turned, bent or the point is dull.
Cannot lower the Presser foot was raised using the "Presser Foot
presser foot with the Lifter" button.
presser foot lever
Thread tension is Upper threading is incorrect.
incorrect
Bobbin is set incorrectly.
Using improper needle or thread for the
selected fabric.
Embroidery foot is not attached correctly.
Thread tension is set incorrectly.
Bobbin thread is incorrectly wound.
Needle is turned, bent or the point is dull.
Upper thread breaks Machine is not threaded correctly (used the
wrong spool cap, spool cap is loose, the thread
did not catch the needle bar threader, etc.)
Needle is turned, bent or the point is dull.
There are scratches on the bobbin case.
Upper thread tension is too strong.
Using improper needle or thread for the
selected fabric.
Thread is twisted.
There are scratches near the hole in the presser
foot.
Needle is installed incorrectly.
Thread is knotted or tangled.
A bobbin designed specifically for this machine
is not used.
Bobbin thread breaks Bobbin is set incorrectly.
There are scratches on the bobbin or it doesn't
rotate properly.
Thread is twisted.
A bobbin designed specifically for this machine
is not used.
Cause
Check the steps for threading the machine
and rethread the machine.
Check the information about the needle and
thread to be used.
Correctly install the bobbin thread.
Press the "Needle Position" button to raise
the needle.
Reinstall the needle correctly.
Replace the needle.
Press the "Presser Foot Lifter" button to
lower the presser foot.
Check the steps for threading the machine
and rethread the machine.
Reset the bobbin. (If needle plate was
removed, reinstall needle plate and tighten
screws prior to installing bobbin case.)
Check the information about the needle and
thread to be used.
Reattach the embroidery foot correctly.
Adjust the thread tension.
Use a correctly wound bobbin.
Replace the needle.
Rethread the machine correctly.
Replace the needle.
Replace the bobbin case, or consult your
authorized dealer.
Adjust the thread tension.
Check the information about the needle and
thread to be used.
Use scissors, etc., to cut the twisted thread
and remove it from the race, etc.
Replace the presser foot, or consult your
authorized dealer.
Reinstall the needle correctly.
Rethread upper and lower thread.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
Reset the bobbin thread correctly.
Replace the bobbin.
Use scissors, etc. to cut the twisted thread
and remove it from the race, etc.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.

TROUBLESHOOTING

Solution
Appendix A-19
A
2
Page
B-38
B-46, E-21
B-36
B-10
B-45
B-45
B-10
B-38
B-36
B-46, E-21
B-42
E-30
B-31
B-45
B-38
B-45
A-15
E-30
B-46, E-21
—
B-42
B-45
B-36, B-38
B-36
B-36
B-36
—
B-36