Before You Begin - Dell PowerEdge 6350 Installation And Troubleshooting Manual

7-18 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide
10. Reboot the system, and observe the monitor screen and the Num Lock, Caps
Lock, and Scroll Lock indicators on the keyboard.
Does the monitor screen remain blank, and do the Num Lock, Caps Lock, and
Scroll Lock indicators on the keyboard remain on?
Yes. Go to step 11.
No. Go to step 12.
11. Turn off the system, disconnect it from the AC power source, and open the panel
doors on top of the computer.
12. If possible, swap the DIMM in socket DIMM A with one of the same capacity,
reboot the system, and observe the monitor screen and the indicators on the
keyboard.
Is the problem resolved?
Yes. You have fixed the problem.
No. Go to step 13.
13. Run the RAM Test Group in the Dell Diagnostics.
See Chapter 5, "Running the Dell Diagnostics."
Do the tests complete successfully?
Yes. You have fixed the problem.
No. See Chapter 12, "Getting Help," for instructions on obtaining technical
assistance.
Troubleshooting video problems involves determining which of the following is the
source of the problem: the monitor, the monitor interface cable, the video memory, or
the video logic of the computer. You can also have a high-resolution video expansion
card installed, which overrides the video logic of the computer.
The following procedure troubleshoots problems with the video memory and video
logic only. Before you begin, perform the procedure found in "Troubleshooting the
Monitor" in Chapter 6 to determine whether or not the monitor is the source of the
problem.
If you have a high-resolution video expansion card, first complete the steps in "Trou-
bleshooting Expansion Cards" found earlier in this chapter to verify that the card is
configured and installed correctly.