Symptoms And Solutions - Tektronix Z780GN - Phaser 780 Graphics Color Laser Printer Advanced Features And Troubleshooting Manual

Symptoms and solutions

Front Panel Messages
Symptom
Power indicator is blinking.
Power
indicator is off.
Error
indicator is on.
Error
indicator is blinking.
The front panel menu exits and
returns to Ready without anyone
pressing the button.
Front panel reports:
Jam at <Location>
(The printer icon on the front
panel display flashes the
location of the jam.)
Front panel reports:
Load Media in Tray <no.>
Front panel reports:
Load Media in
Multi-Purpose Tray
Front panel reports:
<color> Toner Low
Front panel reports:
Replace <color> Toner
Cartridge
Possible Causes
The printer is processing or printing a job.
You have entered a menu in the front panel. Exit the menu.
The printer is not ready, is disabled, or has
detected an error.
Attention is required, but not immediately.
For example, when the front panel
message indicates a toner cartridge is low.
The printer detects a user-correctable
error, such as an open door or a paper jam.
Error occurred that may be
user-correctable.
Front panel timeout: if no activity occurs in
5 minutes, the front panel returns to Ready.
Media jam.
Too much media is loaded in the
media tray.
Media is wrinkled or curled.
Media is too thick or too thin.
Media is damp from humid conditions.
The media installed is not what the printer
is expecting.
Media in the multi-purpose tray is not the
same media type selected in the driver.
The indicated color toner cartridge is
almost empty.
Indicated color toner cartridge is empty.
Advanced Features and Troubleshooting Manual
Troubleshooting
Solution
Wait for the job to be completed or cancel the
job.
Read the front panel message to determine the
printer's status.
Correct the condition reported by the front
panel.
Correct the condition reported by the front panel
(e.g., close the door or clear the media jam).
Press the "i" (information) button for
more information on the error condition.
Turn the printer off and back on again. If
the indicator is still on or blinking after the
power-up sequence, the printer may
require service.
Press Select to enter the front panel menu.
Jam at A, B: Pull out the media-feed unit on
the lower right side of the printer. Refer to the
User Guide or the label on the inside of the
unit to clear the jam.
Jam at C, D: Pull out the fuser unit on the
lower left side of the printer. Refer to the User
Guide or the label on the inside of the unit to
clear the jam.
Jam at E: Open the cover on the top left of
the printer. Refer to the User Guide or the
label on the inside of the cover.
Reduce the amount of media to below the
media level indicator on the media tray label.
Make sure that paper or transparencies are
installed correctly and in the media-specific
tray.
Change the media.
Use recommended media. Refer to the User
Guide for more information.
Replace with a fresh ream. Store media in a
controlled environment.
Change the default media tray to match the
desired media type; turn the printer off and
then turn it on again.
Cancel the job and check for the appropriate
driver selection.
Load the correct media type in the
multi-purpose tray or reselect the media type
from the front panel.
Order a toner cartridge now. Change the
toner cartridge soon.
Replace the indicated color toner cartridge
now; the printer stops until you replace the
cartridge.
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