Tektronix Z780GN - Phaser 780 Graphics Color Laser Printer Advanced Features And Troubleshooting Manual page 45

Problems with jams
Symptom
Frequent paper-picking
errors
Frequent media jams
Media frequently wraps
around the fuser.
Solution
Fan the paper or transparencies before installing them in their respective trays; this is
especially important for transparencies because they tend to stick together.
Make sure that the media is installed under the hook at the front of the media tray and
that the paper guides are set flush against the media.
Use paper from a fresh ream.
Use only high-quality laser paper and other media. See the User Guide for
recommended media types, weights, and sizes.
If you are using media that is 120 g/m
setting is selected in the driver. If it is, change the setting to Face Up. If the problem
persists, use the Multi-Purpose Tray rather than a media tray.
Use only Tektronix transparencies. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
Make sure that the media is installed under the hook at the front of the media tray and
that the paper guides are set flush against the media.
Do not overfill the media trays, as indicated by the fill labels on the trays.
Use paper from a fresh ream.
Replace the fuser roll cartridge.
Use only Tektronix media.
Verify driver settings for specialty media.
2
(28 lb.), check if the Face Down media output
Advanced Features and Troubleshooting Manual
3
Troubleshooting
37